At a Glance
- Tasks: Provide first-line IT support, log incidents, and resolve hardware/software issues.
- Company: NEC Software Solutions, a leader in IT services with a focus on customer satisfaction.
- Benefits: Training provided, eligibility for UK Security Clearance, and a supportive work environment.
- Other info: Join a dynamic team in Hartlepool with opportunities for growth.
- Why this job: Kickstart your IT career while helping users solve tech problems every day.
- Qualifications: Strong customer service skills and a willingness to learn about IT support.
The predicted salary is between 25000 - 32000 £ per year.
NEC Software Solutions in Hartlepool is seeking a Service Desk professional to deliver first‑line IT support for end users.
You will log incidents, manage queues, and resolve basic hardware and software issues with a strong focus on customer service.
You will use Outlook/Excel, work within SLAs, and maintain clear records in the ITSM tool.
Eligibility for UK Security Clearance is required and training will be provided where needed.
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First-Line IT Service Desk Analyst – End-User Support employer: NEC Software Solutions (India)
NEC Software Solutions (India) is an excellent employer for aspiring software developers, offering a unique opportunity to gain hands-on experience while contributing to vital government services. With a strong focus on employee growth through structured training and access to extensive learning resources, the company fosters a supportive work culture that values innovation and community impact. Additionally, the generous benefits package, including 25 days of paid holiday, ensures a healthy work-life balance for all apprentices.
Contact Details:
NEC Software Solutions (India) Recruitment Team
