At a Glance
- Tasks: Support and maintain NEC Public Safety solutions for the Maritime and Coastguard Agency.
- Company: Join NEC Software Solutions, part of a global tech giant making a real-world impact.
- Benefits: Enjoy 25 days holiday, flexible benefits, and free access to LinkedIn Learning.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that supports vital public services and makes a difference every day.
- Qualifications: Proficiency in Microsoft applications and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
Job Description
Support Consultant
Location: Fareham (Hampshire)
Working Pattern: 2 x days (07:00 – 19:15), 2 x nights (19:00 – 07:15), followed by 4 days off. This is a 24/7/365 shift rotation with no flexibility for standard office hours.
Purpose of the Role: This role is part of a dedicated team supporting and maintaining NEC Public Safety solutions, primarily for the Maritime and Coastguard Agency (MCA), while also providing support for other customers as required. The Support Consultant will deliver application and systems support, incident triage, resolution, and proactive maintenance. While the role is primarily based in Fareham, occasional travel to other customer sites may be required.
Security Clearance: You must have the ability to obtain and maintain NPPV3 and SC clearance.
Key Duties & Responsibilities
- Incident investigation, resolution, and ownership.
- Fault finding and troubleshooting NEC Public Safety’s DSX & Vision product suite at both hardware and software levels.
- Liaising with 3rd line development teams and 3rd party providers.
- Providing technical support to end users and internal teams.
- Performing regular software updates and upgrades either remotely or at customer sites.
- Carry out/manage/own technical changes (RFCs) in line with ITIL processes.
- Assist with Problem Management and Change processes.
- Create, review, and update engineering documentation (workplans, instructions, technical guides).
- Monitor incidents/service requests in accordance with ISO20000-1 processes.
- Ensure incidents are resolved to customer satisfaction and escalate where necessary.
- Maintain accurate records and case notes in support tools.
- Adhere to all company procedures and corporate policies.
Additional Information
This is a site-based role in Fareham, with occasional remote work for specific tasks. Occasional travel to other customer sites may be required.
Strong communication skills. Ability to prioritise and plan workload. Self-motivated and able to work independently or as part of a team. Problem-solving mentality.
Qualifications
Essential Qualifications & Experience:
- Proficiency in Microsoft Business Applications (Excel, Word, Outlook).
- Excellent customer service skills.
- Strong troubleshooting and problem-solving experience.
Desirable Qualifications & Experience:
- Microsoft Certification in a related discipline.
- ITIL accreditation.
- Experience with Microsoft Windows 10 and Windows Server up to 2016.
- Working knowledge of MSSQL applications, with ability to construct queries and analyse results.
- Practical experience in TCP/IP network support.
Skills & Attributes
- Strong communication skills.
- Ability to prioritise and plan workload.
- Self-motivated and able to work independently or as part of a team.
- Problem-solving mentality.
Additional Information
Benefits: We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Public Safety Tech Support Engineer (24/7 Shift) in Fareham employer: NEC Software Solutions (India)
At NEC Software Solutions, located in Fareham, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our inclusive work culture fosters collaboration and innovation, while our comprehensive benefits package, including generous holiday allowances and access to LinkedIn Learning, empowers you to develop your skills and advance your career. Join us in making a meaningful impact on public safety and enjoy the unique opportunity to support vital services across the UK.
Contact Details:
NEC Software Solutions (India) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Safety Tech Support Engineer (24/7 Shift) in Fareham
✨Tip Number 1
Get to know the company inside out! Research NEC Software Solutions and their Public Safety solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in troubleshooting and customer service can shine through. Practice your responses so you can confidently demonstrate your problem-solving mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at NEC Software Solutions.
We think you need these skills to ace Public Safety Tech Support Engineer (24/7 Shift) in Fareham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can contribute to our team, so don’t hold back!
Show Off Your Problem-Solving Skills:Since this role is all about troubleshooting and resolving issues, share specific examples of how you've tackled challenges in the past. We love a good story about overcoming obstacles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NEC Public Safety’s DSX & Vision product suite. Be ready to discuss troubleshooting techniques and any relevant experience you have with Microsoft Windows and MSSQL applications. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you approach challenges, which is crucial for a role that involves incident investigation and resolution.
✨Show Off Your Communication Skills
Since this role involves liaising with end users and third-party providers, practice explaining complex technical concepts in simple terms. You might be asked to role-play a scenario where you need to explain a solution to a non-technical person, so be prepared to showcase your ability to communicate effectively.
✨Be Ready for Shift Work Questions
Given the 24/7 shift pattern, be prepared to discuss your availability and how you manage work-life balance. It’s important to show that you’re comfortable with the shift rotation and can maintain productivity during those hours. Think about how you’ll handle the demands of the role while ensuring you stay motivated and focused.
