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For Companies At a Glance
- Tasks: Assist customers via phone and online, processing applications and queries with professionalism.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Why this job: Make a difference by helping others while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible part-time role with opportunities for growth and learning.
Overview
Note: This is a 7 months fixed term contract role working part time 30hrs a week.
Support delivery of our Eligibility Services contract work via online, telephone and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications, queries and payments using the computerised NEC interface.
Responsibilities
- Professionalism in gathering data
- Sufficient and accurate data recording
- Recording in a timely manner.
- Liaise with applicants to process information into the Northgate System.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional computerised interfaces for confirmation.
- To fully understand the legislation and criteria involved in the various eligibility services.
- To comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- To complete statistical information as instructed by the Service Manager
- To act on requests for support regarding system access and used by the customer.
- To work as part of the team in achieving targets set by the Service Manager
- Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner
- Share your knowledge with others to ensure continuity in your absence, ensuring handover is in place in advance of any planned absence
Qualifications
- Experience of contact / processing centre working.
- Experience of processing data with attention to detail and good accuracy.
- Excellent telephone manner.
- Knowledge of service centre processes, policies and procedures, such as escalation procedures, service level agreements and client service standards.
- Excellent computer skills.
- Excellent knowledge of Google Mail and its additional functions such as: Google Drives, Google Forms, etc.
- Excellent communication and written skills with the ability to work confidently with customers and internal colleagues.
- Demonstrable track record of meeting and exceeding operational targets.
- Well organised.
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
Other Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required
- All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
We’d love your help. And we’ll support you all the way.
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Customer Service Advisor employer: NEC Software Solutions (India)
Contact Detail:
NEC Software Solutions (India) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research NEC Software Solutions and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and polished when speaking with applicants.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where you’ve successfully processed data accurately and efficiently. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at NEC.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Professional and Personable: When you're writing your application, remember to keep it professional but also let your personality shine through. We want to see how you can connect with applicants, so a friendly tone can go a long way!
Show Off Your Attention to Detail: Since this role involves processing data accurately, make sure to highlight your attention to detail in your application. Use specific examples from your past experiences to demonstrate how you've nailed this in previous roles.
Familiarise Yourself with the NEC System: If you have experience with similar systems or processes, mention it! We love candidates who can hit the ground running, so showing that you understand the NEC system or similar interfaces will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it’s super easy!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the NEC system and the eligibility services contract work. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with applicants and internal colleagues, practice your communication skills. Prepare examples of how you've effectively handled customer queries in the past. Remember, a friendly and professional telephone manner is key!
✨Demonstrate Attention to Detail
Highlight your experience with data processing and accuracy during the interview. You might be asked about how you ensure data is recorded correctly and in a timely manner, so come prepared with specific examples that showcase your attention to detail.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to deal with difficult customers or process complex information. Practising these scenarios can help you articulate your thought process clearly during the interview.
