At a Glance
- Tasks: Resolve customer billing queries and support cash collection activities.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Flexible benefits and free access to LinkedIn Learning for personal growth.
- Why this job: Be part of a team that supports vital public services and makes a positive impact.
- Qualifications: Experience in credit control or disputes management is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
NO AGENCIES PLEASE
Role Purpose
Working alongside the Sales Order Processing team, you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.
What You Will Be Doing
- Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise on cash collection activity.
- Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals.
- Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed.
- Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection.
- Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
- Assist with ad hoc Sales Order Processing tasks as and when required.
Qualifications
Who we are looking for:
- Previous experience in either a Credit Control or Disputes management role.
- Excellent organisational skills.
- Excellent interpersonal skills.
- Excellent command of the English language.
- Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word.
- SAP Sales Order Processing knowledge is not essential, but is desirable.
Personal Skills
- Thorough & Accurate data entry & verification of own work.
- High Degree of personal organisation.
- Clear & Concise record keeping.
- Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner.
- Excellent Communication Skills.
- Customer Focus.
- High regard for Team Working.
- Flexibility.
- Ability to prioritise workload.
Additional Information
Benefits
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Disputes & Billing Resolution Specialist in Alderley Edge employer: NEC Software Solutions (India)
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. With an impressive benefits package including private medical cover, generous holiday options, and access to over 15,000 LinkedIn Learning courses, we empower our employees to thrive both professionally and personally. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic environment.
Contact Details:
NEC Software Solutions (India) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Disputes & Billing Resolution Specialist in Alderley Edge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you’re genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you articulate your skills and experiences confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Disputes & Billing Resolution Specialist in Alderley Edge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Disputes & Billing Resolution Specialist role. Highlight your relevant experience in credit control or disputes management, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, give us examples of how you've managed tasks or projects in the past. We want to see how you keep things on track and ensure everything runs smoothly!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know Your Numbers
Brush up on your understanding of financial metrics and billing processes. Be ready to discuss how you’ve handled disputes in the past, focusing on specific examples where you resolved issues efficiently. This shows you’re not just familiar with the concepts but have practical experience.
✨Master the Tools
Familiarise yourself with SharePoint 365, SAP Finance, and Power Apps before the interview. If you can demonstrate a basic understanding of these systems, it’ll show that you’re proactive and ready to hit the ground running. Maybe even bring up a scenario where you used similar tools effectively.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare to discuss how you’ve communicated complex information clearly in previous roles. Think of examples where you’ve had to liaise with different teams or clients to resolve disputes, highlighting your ability to maintain professionalism under pressure.
✨Be Organised and Detail-Oriented
Prepare to talk about your organisational strategies. Discuss how you keep track of multiple disputes and ensure accuracy in your work. You might want to mention any systems or methods you use to stay organised, as this will resonate well with the company’s focus on quality and standards.
