At a Glance
- Tasks: Support the resolution of customer billing queries and ensure timely cash collection.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Flexible benefits and free access to LinkedIn Learning for personal growth.
- Why this job: Be part of a team that supports vital public services and makes a difference.
- Qualifications: Experience in credit control or disputes management is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Role Purpose
Working alongside the Sales Order Processing team, you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.
What You Will Be Doing
- Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise on cash collection activity.
- Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals.
- Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed.
- Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection.
- Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
- Assist with ad hoc Sales Order Processing tasks as and when required.
Qualifications
Who we are looking for:
- Previous experience in either a Credit Control or Disputes management role.
- Excellent organisational skills.
- Excellent interpersonal skills.
- Excellent command of the English language.
- Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word.
- SAP Sales Order Processing knowledge is not essential, but is desirable.
Personal Skills
- Thorough & Accurate data entry & verification of own work.
- High Degree of personal organisation.
- Clear & Concise record keeping.
- Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner.
- Excellent Communication Skills.
- Customer Focus.
- High regard for Team Working.
- Flexibility.
- Ability to prioritise workload.
Additional Information
Benefits
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Disputes Administrator in Alderley Edge employer: NEC Software Solutions (India)
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. With a comprehensive benefits package including private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses, we empower our employees to thrive both professionally and personally. Join us in our mission to make a meaningful impact in public services while enjoying a fulfilling career in a dynamic environment.
Contact Details:
NEC Software Solutions (India) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Disputes Administrator in Alderley Edge
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at NEC Software Solutions. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions related to disputes management and credit control. Practise your answers, but keep it natural. We want you to sound confident and knowledgeable!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed disputes or billing queries in the past. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Disputes Administrator in Alderley Edge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Disputes Administrator role. Highlight your relevant experience in Credit Control or Disputes management, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills:We love a candidate who can keep things organised! In your application, give examples of how you've managed tasks or projects effectively in the past. This will help us see how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Disputes Administrator. Familiarise yourself with the key responsibilities like resolving customer billing queries and using systems like SAP and SharePoint 365. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational and interpersonal skills during the interview. Be ready to provide examples of how you've successfully managed disputes or billing issues in the past. This will demonstrate your ability to handle the tasks required in this role effectively.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer. This could be about the team dynamics, the challenges they face in disputes management, or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and the position.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your responses to common interview questions can help you feel more at ease and articulate during the actual interview. Focus on clear communication, as excellent command of the English language is crucial for this role.
