At a Glance
- Tasks: Provide first-line IT support, manage incidents, and assist with password resets.
- Company: Join NEC Software Solutions, a leader in innovative tech solutions.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for career advancement.
- Other info: Work in a dynamic team environment with 24/7 operations.
- Why this job: Be the go-to person for tech support and make a difference for users.
- Qualifications: Strong communication skills and MS Office proficiency required.
The predicted salary is between 25000 - 32000 £ per year.
NEC Software Solutions is seeking a customer-focused IT Helpdesk Analyst to join our Hartlepool team.
You will handle first-line incident management, logging, and password resets while keeping users informed to meet SLAs.
Based at our Hartlepool office, the role operates on a 24x7 shift pattern with 14 shifts per 28 days.
The successful candidate will possess strong communication skills, MS Office proficiency, and eligibility for UK security clearance.
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24/7 IT Service Desk: First-Line Support Pro employer: NEC Software Solutions (India)
NEC Software Solutions (India) is an excellent employer for aspiring software developers, offering a unique opportunity to gain hands-on experience while contributing to vital government services. With a strong focus on employee growth through structured training and access to extensive learning resources, the company fosters a supportive work culture that values innovation and community impact. Additionally, the generous benefits package, including 25 days of paid holiday, ensures a healthy work-life balance for all apprentices.
Contact Details:
NEC Software Solutions (India) Recruitment Team
