At a Glance
- Tasks: Lead the planning and execution of immersive experiences, ensuring safety and efficiency.
- Company: Dynamic company focused on delivering innovative live experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a creative team passionate about innovation and immersive storytelling.
- Why this job: Be at the forefront of creating unforgettable experiences while driving operational excellence.
- Qualifications: Strong leadership skills and experience in operational management.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operational Delivery is responsible for the end‑to‑end operational planning and execution of immersive experiences, ensuring safe, efficient, and commercially successful delivery across all sites. This role leads the operational design process, oversees installation and de‑rig of sets and technical infrastructure, owns health, safety, and security planning, and drives commercial performance through disciplined cost control and operational optimisation. The role acts as the operational bridge between creative, technical, commercial, and onsite delivery teams, translating concept into safe, scalable, and repeatable live experiences.
KEY RESPONSABILITIES
- Lead operational design to ensure creative concepts are deliverable within safety, spatial, technical, budgetary, and time constraints.
- Develop comprehensive delivery plans covering build schedules, resourcing, planning, access, audience flow, and contingencies.
- Embed operational planning from concept through to commercial approval.
- Own installation, fit-out, build and removal of all scenic, technical, and infrastructure elements.
- Manage construction programmes, contractors, venue coordination, and site readiness.
- Deliver efficient de‑rig and reinstatement with minimal cost, risk, and downtime.
- Hold overall responsibility for health and safety compliance across all sites.
- Lead development and approval of RAMS, emergency planning, crowd management, and security strategies.
- Act as senior operational authority during live delivery, with clear escalation and decision‑making.
- Champion a strong safety culture across teams and partners.
- Oversee day‑to‑day live operation delivery, ensuring a consistent, high‑quality guest experience.
- Ensure staffing models, rostering, training, and operational procedures support performance, safety, and service standards.
- Lead operational incident management, problem resolution, and post‑event reviews.
- Drive commercial performance through budgeting, forecasting, and cost control.
- Manage operational budgets, suppliers, and contracts in partnership with finance and procurement.
- Identify efficiencies, scalability opportunities, and margin improvements without compromising safety or experience.
- Support pricing, capacity modelling, and yield optimisation with operational insight.
- Lead and develop multi‑disciplinary operational teams, including site, technical, production, and contractors.
- Partner closely with Creative, Production, Technical, Commercial, and Marketing teams to ensure aligned delivery.
- Act as the primary operational interface with venues, licensors, authorities, emergency services, and regulators.
- Capture learnings and embed continuous improvement into future delivery.
- Develop scalable operational frameworks and standards to support touring and multi-site rollouts.
- Champion operational excellence and innovation in immersive experiences.
Head of Operations employer: NEC - Nation’s Experience Capital
As the Head of Operations, you will join a dynamic and innovative team dedicated to delivering immersive experiences that captivate audiences. Our company fosters a collaborative work culture that prioritises safety, creativity, and operational excellence, offering extensive opportunities for professional growth and development. Located in a vibrant area, we provide a supportive environment where your contributions directly impact our success, making it an exciting place to advance your career.
Contact Details:
NEC - Nation’s Experience Capital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to immersive experiences. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Operations role.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in operational planning and execution. We want to see how you’ve turned creative concepts into reality while keeping safety and budget in check.
✨Tip Number 3
Be ready for situational questions! Prepare examples of how you've handled challenges in live delivery or managed teams under pressure. We love hearing about your problem-solving skills and how you ensure a high-quality guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can drive operational excellence in immersive experiences.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in operational planning and execution, and how it aligns with our immersive experiences. We want to see how you can bring your unique skills to the table!
Showcase Your Leadership Skills:In your application, don’t forget to emphasise your ability to lead multi-disciplinary teams. Share examples of how you've successfully managed projects and collaborated with different departments. We love seeing candidates who can bridge gaps between creative and operational teams!
Demonstrate Your Problem-Solving Abilities:We’re looking for someone who can handle challenges head-on. Include specific instances where you’ve resolved operational issues or improved processes. This will show us that you can think on your feet and drive commercial performance effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at NEC - Nation’s Experience Capital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head of Operations. Familiarise yourself with operational design processes, health and safety compliance, and how to manage budgets effectively. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully led operational projects or managed teams. Be ready to discuss how you tackled challenges, optimised processes, and ensured safety and efficiency. These examples will showcase your experience and problem-solving skills, making you a strong candidate.
✨Show Your Collaborative Spirit
This role requires working closely with various teams, so be prepared to talk about your experience in cross-functional collaboration. Highlight how you've partnered with creative, technical, and commercial teams in the past to deliver successful projects. This will illustrate your ability to bridge gaps and drive aligned delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to operational excellence or how they measure success in immersive experiences. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
