At a Glance
- Tasks: Lead the planning and execution of immersive experiences, ensuring safety and efficiency.
- Company: Join a dynamic team in the immersive entertainment industry.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Be at the forefront of creating unforgettable live experiences that captivate audiences.
- Qualifications: Experience in operations, health & safety, and managing complex projects.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operational Delivery is responsible for the end‑to‑end operational planning and execution of immersive experiences, ensuring safe, efficient, and commercially successful delivery across all sites. This role leads the operational design process, oversees installation and de‑rig of sets and technical infrastructure, owns health, safety, and security planning, and drives commercial performance through disciplined cost control and operational optimisation. The role acts as the operational bridge between creative, technical, commercial, and onsite delivery teams, translating concept into safe, scalable, and repeatable live experiences.
KEY RESPONSABILITIES- Lead operational design to ensure creative concepts are deliverable within safety, spatial, technical, budgetary, and time constraints.
- Develop comprehensive delivery plans covering build schedules, resourcing, planning, access, audience flow, and contingencies.
- Embed operational planning from concept through to commercial approval.
- Own installation, fit-out, build and removal of all scenic, technical, and infrastructure elements.
- Manage construction programmes, contractors, venue coordination, and site readiness.
- Deliver efficient de‑rig and reinstatement with minimal cost, risk, and downtime.
- Hold overall responsibility for health and safety compliance across all sites.
- Lead development and approval of RAMS, emergency planning, crowd management, and security strategies.
- Act as senior operational authority during live delivery, with clear escalation and decision‑making.
- Champion a strong safety culture across teams and partners.
- Oversee day‑to‑day live operation delivery, ensuring a consistent, high‑quality guest experience.
- Ensure staffing models, rostering, training, and operational procedures support performance, safety, and service standards.
- Lead operational incident management, problem resolution, and post‑event reviews.
- Drive commercial performance through budgeting, forecasting, and cost control.
- Manage operational budgets, suppliers, and contracts in partnership with finance and procurement.
- Identify efficiencies, scalability opportunities, and margin improvements without compromising safety or experience.
- Support pricing, capacity modelling, and yield optimisation with operational insight.
- Lead and develop multi‑disciplinary operational teams, including site, technical, production, and contractors.
- Partner closely with Creative, Production, Technical, Commercial, and Marketing teams to ensure aligned delivery.
- Act as the primary operational interface with venues, licensors, authorities, emergency services, and regulators.
- Capture learnings and embed continuous improvement into future delivery.
- Develop scalable operational frameworks and standards to support touring and multi-site rollouts.
- Champion operational excellence and innovation in immersive experiences.
- Essential
- Senior operational leader with experience delivering immersive experiences, live events, attractions, or themed entertainment.
- Proven delivery of complex builds and live, public-facing operations.
- Strong expertise in health & safety, risk management, and security planning.
- Commercially astute, with experience managing significant budgets and contracts.
- Able to translate creative vision into safe, practical, and efficient operations.
- Highly effective in planning, organisation, and stakeholder management.
- Desirable
- Experience delivering touring or multi‑site immersive experiences.
- Understanding of audience flow, capacity management, and crowd behaviour.
- Formal H&S qualifications or relevant professional memberships.
- Experience operating within licensed, regulated, or high‑risk environments.
Head of Operations in Birmingham employer: NEC - Nation’s Experience Capital
As the Head of Operations, you will join a dynamic and innovative team dedicated to delivering exceptional immersive experiences. Our company fosters a collaborative work culture that prioritises safety, creativity, and operational excellence, offering extensive opportunities for professional growth and development. Located in a vibrant area, we provide a supportive environment where your expertise will directly contribute to the success of our projects while enjoying competitive benefits and a commitment to employee well-being.
Contact Details:
NEC - Nation’s Experience Capital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Birmingham
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on social media. The more people you know, the better your chances of landing that Head of Operations role.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in delivering immersive experiences and managing complex operations. Make it clear how you can bring that expertise to their team.
✨Tip Number 3
Be prepared for interviews! Research the company and its projects, and come armed with ideas on how you can optimise their operational processes. This shows you're not just interested in the job, but also invested in their success.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your passion for immersive experiences right from the start.
We think you need these skills to ace Head of Operations in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational delivery, especially in immersive experiences. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of successful projects you've led. We love numbers, so if you can quantify your achievements, like budget management or audience engagement, that’ll definitely catch our eye!
Highlight Safety and Compliance:Given the importance of health and safety in this role, make sure to emphasise your experience with risk management and compliance. We’re looking for someone who champions a strong safety culture, so let us know how you’ve done this in past roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at NEC - Nation’s Experience Capital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head of Operations. Familiarise yourself with operational design processes, health and safety compliance, and how to manage complex builds. This will help you speak confidently about how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully led operational delivery in immersive experiences or live events. Be ready to discuss challenges you faced, how you managed them, and the outcomes. This will demonstrate your problem-solving skills and ability to drive commercial performance.
✨Showcase Your Collaborative Spirit
This role requires working closely with various teams, so be prepared to talk about how you've effectively partnered with creative, technical, and commercial teams in the past. Highlight your communication skills and how you ensure everyone is aligned towards a common goal.
✨Emphasise Safety and Compliance
Given the importance of health and safety in this role, be ready to discuss your experience with risk management and safety planning. Share any formal qualifications or memberships you have, and explain how you've championed a strong safety culture in previous roles.
