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- Tasks: Welcome fans and manage box office duties at top UK arenas.
- Company: Join the NEC Group, known for creating unforgettable event experiences.
- Benefits: Enjoy free parking, lunch, pension matching, and exclusive discounts.
- Why this job: Be part of a vibrant team in a fast-paced, exciting environment.
- Qualifications: Strong customer service skills and ability to work under pressure required.
- Other info: No two days are the same—experience diverse events and make lasting memories!
Join the NEC Group and be part of something extraordinary!
Arenas Casual Customer Advisor (Box Office)
The NEC Group is looking for talented and passionate individuals to join our dynamic team. Our mission is to create unforgettable experiences through world-class events and services.
We have a fantastic opening for an Arenas Casual Customer Advisor (Box Office) to join our Arenas team in Ticketing.
You will be working across two of the UK’s top 10 arenas, which hold over 200 events and welcome 1.5 million fans every year. Based in Birmingham City Centre and on the NEC Campus in Solihull, you will be part of a team that welcomes people to a wide variety of events, from concerts and comedy to sporting and family events. No two days are ever the same!
About The Role
This role involves facilitating the front desk responsibilities of the box office on-site at Utilita Arena Birmingham and bp pulse LIVE!
About You
Our ideal candidate will have:
- Strong customer service and decision-making skills
- Ability to work as part of a team and under pressure in a fast-paced environment
- A calm, patient, and professional manner
- Working knowledge of a ticketing platform, ideally AXS
- An awareness of client confidentiality and compliance with data protection policies
We believe in people-to-people interactions, love of differences, and being moment makers—because memories are made here, and we make every moment matter.
If this sounds like you and you thrive in a fast-paced and exciting environment, then apply now!
What We Offer
- Free onsite parking and lunch when working
- Pension matching up to 7% (and you can contribute more)
- Life Assurance cover
- Private Medical Insurance
- Healthcare Cash Plan and Holiday Buy/Sell
- Exclusive Discounts and many more great benefits
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Arenas Casual Customer Advisor (Box Office) employer: NEC Group
Contact Detail:
NEC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arenas Casual Customer Advisor (Box Office)
✨Tip Number 1
Familiarise yourself with the NEC Group and its events. Understanding the types of concerts, sports, and family events they host will help you engage with potential customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires strong decision-making and teamwork, consider role-playing scenarios with friends or family to practice handling various customer interactions effectively.
✨Tip Number 3
Gain some experience with ticketing platforms, especially AXS if possible. Familiarity with such systems can give you an edge, so look for online tutorials or resources that can help you understand how they work.
✨Tip Number 4
Network with current or former employees of the NEC Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Arenas Casual Customer Advisor (Box Office)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Arenas Casual Customer Advisor position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Emphasise your strong customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, especially in fast-paced environments.
Showcase Teamwork Experience: Mention any previous experience working as part of a team. Describe situations where you collaborated with others to achieve a common goal, particularly under pressure.
Demonstrate Knowledge of Ticketing Platforms: If you have experience with ticketing platforms like AXS, make sure to include this in your application. If not, express your willingness to learn and adapt quickly to new systems.
How to prepare for a job interview at NEC Group
✨Showcase Your Customer Service Skills
As an Arenas Casual Customer Advisor, you'll be interacting with a diverse range of customers. Be prepared to share examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Demonstrate Teamwork
This role requires working closely with others. Highlight your ability to collaborate and support your team during busy events. Share specific instances where teamwork led to a successful outcome.
✨Familiarise Yourself with Ticketing Platforms
Having knowledge of ticketing systems, particularly AXS, will give you an edge. If you have experience with similar platforms, be ready to discuss it and express your willingness to learn quickly.
✨Emphasise Your Calm Demeanour
Working in a fast-paced environment can be challenging. Prepare to discuss how you maintain a calm and professional attitude, even when faced with difficult situations or demanding customers.
