At a Glance
- Tasks: Support individuals in financial hardship by processing applications and providing assistance.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy 25 days holiday, private medical cover, and a fantastic pension scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
- Customer Service Advisor - 6-Months Fixed Term
- Contract
Come join us and make a difference in the world!
- Full time
- 37.5 hours a week (6-Month Fixed Term Contract)
- NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
- The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
- Our core function is to verify and resolve grant applications against set criteria
- We help customers over the phone, online and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications.
Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
- Process emergencypayments and individual assistancegrant applications.
- Managing and processing data in a fast-paced office environment.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- To fully understand the legislation and criteria involved in awardingemergencypayments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme.
- When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
- OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, financial probity checks, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation).
While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more.
We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.
The more we do, the more our customers can do for others.
And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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Customer Service Advisor - 6-Months Fixed Term in Wrexham employer: NEC Corporation
NEC Telecom MODUS Ltd. is an exceptional employer located in Leatherhead, Surrey, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth, NECTML provides opportunities to engage in cutting-edge technology development while fostering a collaborative and inclusive work culture. Join us to be part of a team that values diversity and innovation, where your contributions directly impact the future of telecommunications.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6-Months Fixed Term in Wrexham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NEC Corporation.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NEC Corporation. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 6-Months Fixed Term in Wrexham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NEC Corporation.
How to prepare for a job interview at NEC Corporation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NEC Corporation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NEC Corporation offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
