At a Glance
- Tasks: Lead and build a new inbound sales call centre from scratch, starting with direct sales calls.
- Company: Join Nebroo, a fast-growing company revolutionising the hearing aid industry with innovative marketing.
- Benefits: Flexible hours, competitive compensation with no ceiling, and a chance to shape your own team.
- Other info: This role offers full ownership and direct reporting to the founder, ideal for ambitious leaders.
- Why this job: Be part of a dynamic team that values hard work, transparency, and high performance in a thriving industry.
- Qualifications: Proven experience in building sales teams, strong phone sales skills, and a deep understanding of call centre metrics.
The predicted salary is between 48000 - 84000 £ per year.
Inbound Sales Call Center Director (Build & Scale from Scratch)
Inbound Sales Call Center Director (Build & Scale from Scratch)
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Please watch this Loom video for a detailed explanation of the role:
https://www.loom.com/share/77f1cca87a82477aa57da283fe6b5205?live_rewind=1
DISCLAIMER: Who this is NOT for
This is not a support role. If your experience is mostly in customer service or tech support, this won’t be a fit.
It’s also not a role for someone who just wants to manage an existing team. We’re looking for a builder — someone who can sell on the phone themselves, and then build the systems, hire the full team, and build processes around them.
Requirements:
-Available full-time (50+ hours/week minimum), with flexibility to take early/late shifts as needed during the initial phase
-Proven experience building and managing a sales call center team (ideally inbound)
-Strong track record in phone-based sales — especially handling high lead volumes or TV/radio/direct response campaigns
-Experience closing sales personally — not just managing reps
-Deep understanding of call center metrics, workflows, and performance management
-Experience hiring, training, and coaching sales reps at scale
-Familiarity with CRM systems, call tracking tools, and sales automation — and ability to recommend/implement the right setup
-Highly organized and proactive — you take full ownership of building and leading your department
The Company:
LOOM: https://www.loom.com/share/85c5d4c952d240878bed48d74859d61d
At Nebroo, we are revolutionizing the hearing aid industry by combining world class products with cutting edge direct response marketing. In just a few months, we’ve grown into a multi 8-figure business — and we’re only getting started.
While we’re known for our expertise in direct response marketing, we go far beyond just performance. We obsess over product quality. Our mission is to create the highest quality over-the-counter hearing aids on the market — products that genuinely improve the lives of millions suffering from hearing loss.
Everything we do is shaped by our values:
- Transparency
We believe trust is built through honesty. That’s why we share information openly, give direct feedback, and keep our promises — internally and externally. No politics, no games, just clarity.
- Hard Work
At Nebroo, we work long hours, move fast, and expect a lot from ourselves and each other. Not because we have to, but because we love what we do. We’re obsessed with building, improving, and pushing things forward every single day. This isn’t the place for people chasing comfort. It’s for people who love the grind, take pride in outworking everyone else, and get energy from going all in.
We never settle for “good enough.” From our ad creatives to our customer experience to the engineering behind our products, we hold ourselves to the highest standards and aim to outperform the competition at every level.
Job Description:
We’re launching nationwide TV ads and building a brand-new inbound call sales operation — and we’re looking for a Sales Call Center Manager who can own the entire thing from day one.
At first, you’ll be on the phone yourself, taking inbound sales calls directly from customers responding to our ads. But this role isn’t just about closing — it’s about building. Within weeks, you’ll start hiring and training your own team. You’ll choose the CRM, set the KPIs, build the scripts and processes, and run the entire sales floor. You’ll have full ownership — from calls to conversions.
You’ll report directly to the founder and work closely with marketing to align messaging, pacing, and performance.
This is a ground-floor leadership role for someone who has done it before — someone who’s built and scaled a call center or sales team, knows what high performance looks like, and is ready to do it again.
What You’ll Be Doing
- Taking inbound sales calls directly from our TV advertising campaigns (initial solo phase)
- Closing sales over the phone using persuasive, compliant, and clear communication
- Building and managing a high-performance inbound call sales team
- Hiring, training, and coaching reps to hit clear, measurable targets
- Setting up the CRM, call tracking systems, reporting dashboards, and SOPs
- Developing scripts, rebuttals, and objection-handling flows for the team
- Monitoring team performance, coaching in real time, and handling escalations
- Working closely with marketing to give feedback on lead quality and ad performance
- Taking full ownership of the sales department’s output and growth
- Reporting directly to the founder with weekly numbers, insights, and actions
Additional note: The main intent for this sales team is to handle inbound TV ads sales calls. However with time we may also test outbound abandoned checkout calls, outbound upsell calls(post purchase), outbound upsell calls(after delivery) and few other initiatives.
Compensation:
Compensation is open and flexible, and will depend on your experience, skillset, and the level of ownership you bring to the role.
We’re not hiring someone to just manage — we’re looking for someone who can build, lead, and scale a high-performance sales operation from scratch. If you’ve done this before, and you’re ready to do it again at a high level, you’ll be compensated accordingly.
There’s no hard ceiling here. Show us you can drive real performance and results, and you’ll be rewarded for it.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-timeIndustries
Retail
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#J-18808-LjbffrInbound Sales Call Center Director (Build & Scale from Scratch) employer: Nebroo
At Nebroo, we pride ourselves on being a dynamic and innovative employer, dedicated to revolutionising the hearing aid industry. Our work culture is built on transparency and hard work, fostering an environment where employees are encouraged to take ownership and drive performance. With ample opportunities for personal and professional growth, especially in leadership roles like the Inbound Sales Call Center Director, we offer a unique chance to build and scale a high-performance sales operation from the ground up, all while making a meaningful impact on the lives of those with hearing loss.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Call Center Director (Build & Scale from Scratch)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Nebroo as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Nebroo and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Nebroo’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Inbound Sales Call Center Director (Build & Scale from Scratch)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Nebroo, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Nebroo, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Nebroo.
How to prepare for a job interview at Nebroo
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Nebroo offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Nebroo but also helps you get a feel for whether you’d thrive in that environment.
