Inbound Sales Call Center Director (Build & Scale from Scratch)

We’re looking for a builder — someone who can sell on the phone themselves, and then build the systems, hire the full team, and build processes around them.

Requirements:

• Available full-time (50+ hours/week minimum), with flexibility to take early/late shifts as needed during the initial phase
• Proven experience building and managing a sales call center team (ideally inbound)
• Strong track record in phone-based sales — especially handling high lead volumes or TV/radio/direct response campaigns
• Experience closing sales personally — not just managing reps
• Deep understanding of call center metrics, workflows, and performance management
• Experience hiring, training, and coaching sales reps at scale
• Familiarity with CRM systems, call tracking tools, and sales automation — and ability to recommend/implement the right setup
• Highly organized and proactive — you take full ownership of building and leading your department

The Company:

At Nebroo, we are revolutionizing the hearing aid industry by combining world class products with cutting edge direct response marketing. In just a few months, we’ve grown into a multi 8-figure business — and we’re only getting started. Our mission is to create the highest quality over-the-counter hearing aids on the market — products that genuinely improve the lives of millions suffering from hearing loss.

Job Description:

We’re launching nationwide TV ads and building a brand-new inbound call sales operation — and we’re looking for a Sales Call Center Manager who can own the entire thing from day one. At first, you’ll be on the phone yourself, taking inbound sales calls directly from customers responding to our ads. But this role isn’t just about closing — it’s about building. Within weeks, you’ll start hiring and training your own team. You’ll choose the CRM, set the KPIs, build the scripts and processes, and run the entire sales floor. You’ll have full ownership — from calls to conversions. You’ll report directly to the founder and work closely with marketing to align messaging, pacing, and performance.

What You’ll Be Doing:

• Taking inbound sales calls directly from our TV advertising campaigns (initial solo phase)
• Closing sales over the phone using persuasive, compliant, and clear communication
• Building and managing a high-performance inbound call sales team
• Hiring, training, and coaching reps to hit clear, measurable targets
• Setting up the CRM, call tracking systems, reporting dashboards, and SOPs
• Developing scripts, rebuttals, and objection-handling flows for the team
• Monitoring team performance, coaching in real time, and handling escalations
• Working closely with marketing to give feedback on lead quality and ad performance
• Taking full ownership of the sales department’s output and growth
• Reporting directly to the founder with weekly numbers, insights, and actions

Compensation:

Compensation is open and flexible, and will depend on your experience, skillset, and the level of ownership you bring to the role. We’re not hiring someone to just manage — we’re looking for someone who can build, lead, and scale a high-performance sales operation from scratch. If you’ve done this before, and you’re ready to do it again at a high level, you’ll be compensated accordingly. There’s no hard ceiling here. Show us you can drive real performance and results, and you’ll be rewarded for it.