At a Glance
- Tasks: Assist customers at the parts counter and ensure exceptional service.
- Company: Join NMC Cat, Nebraska’s leading CAT dealer with a relaxed culture.
- Benefits: Enjoy competitive pay, health benefits, and tuition reimbursement.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Be the face of our store and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 37125 - 45375 £ per year.
Company Details
Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.
NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve.
Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.
Position Overview
NMC is looking for a Part Counter Sales Representative responsible for effectively and efficiently assisting customers at the parts counter.
You’ll be the face of our store facilitating parts sales to walk-in customers and over the phone.
You’ll assess the customer’s needs while striving to maximize sales then research and order parts while providing superior service to ensure customer satisfaction.
At times, you’ll need to assist in the warehouse and operate a forklift when needed to keep operations running smoothly.
We’re looking for a team player with strong communication skills who enjoys the challenge of working in a fast-paced environment and genuinely enjoys serving customers.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp. com or 402-891-7555.
PRIMARY JOB DUTIES
- Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime.
Offers technical advice, as appropriate, to meet customer needs.
Orders parts by generating purchase orders and initiating credit applications on behalf of customer.
Accurately enters data into database system for billing and inventory purposes.
- Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts using in-house software.
- Locates and purchases parts from outside vendors for non-CAT equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting.
- Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines.
Obtains adequate information and properly documents all information received.
- Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.
- Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.
- About NMC CAT
At NMC Cat, we will provide you with a different set of tools to help you advance your career.
We take pride in developing strong relationships with our employees and are a company people are proud to work for.
We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.
BENEFITS
- Medical (and FSA/HSA plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions.
NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a).
These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
- The job duties listed in this job posting do not constitute a complete and exclusive list.
NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
Parts Counter Sales Representative in Norfolk employer: Nebraska Machinery Company
NMC Cat is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Norfolk, Nebraska, we provide competitive pay, comprehensive benefits, and industry-leading training opportunities, ensuring our technicians are well-equipped to succeed in their roles. Join us to be part of a team that values your skills and offers clear pathways for advancement within the Caterpillar dealer network.
Contact Details:
Nebraska Machinery Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Counter Sales Representative in Norfolk
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nebraska Machinery Company!
We think you need these skills to ace Parts Counter Sales Representative in Norfolk
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nebraska Machinery Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nebraska Machinery Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nebraska Machinery Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nebraska Machinery Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
