At a Glance
- Tasks: Join our team as a Subject Matter Expert, driving tech projects in CRM and QMS.
- Company: World's leading provider of health, safety, and environmental qualifications.
- Benefits: Enjoy enhanced holidays, private medical care, and a generous pension scheme.
- Other info: Hybrid working options available in a fun, friendly, and fast-paced environment.
- Why this job: Be part of an exciting journey of change and make a real impact.
- Qualifications: Knowledge of project management and CRM systems; eagerness to learn is key.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for your next challenge? Do you want to join our journey of change and ambition, which brings exciting times for the world’s leading provider of health, safety, and environmental qualifications? We are looking for a full time Subject Matter Expert on a 12-month fixed term basis, to represent the Reliability Department in the customer relationship management (CRM) and qualification management system (QMS) projects.
As a member of our fun, friendly and fast-paced team, you’ll use your collaborative skills together with excellent communication skills and attention to detail.
What you will be doing:
- As SME you will be a member of a Tech Delivery Team, actively representing all NEBOSH stakeholders of the Reliability team.
- You will drive the success of our Technology Enhanced Business Change Programme, supporting the modernisation of our in-house solutions and streamline our processes.
- You will ensure that the tech products and their components are well understood by the Reliability team and the requirements being met are accurate at a detailed level.
- You will be accountable for the completion of the daily activities within the Technology Enhanced Business Change Programme, for the CRM and QMS projects, in line with agreed project timelines, working in partnership with other SMEs, the Technology Enhanced Business Change Programme Team, and external suppliers to deliver agreed project deliverables.
About You:
Ideally, we are looking for candidates who have the following knowledge and experience; or the willingness to learn:
- Knowledge and understanding of project management/agile project framework.
- Knowledge and understanding of qualification management systems.
- Knowledge and understanding of customer relationship management systems (specifically, Salesforce).
- Knowledge and understanding of project management systems (Jira, Miro).
- Knowledge of the environment NEBOSH operates in.
- Knowledge of NEBOSH products and services.
- Knowledge of Assessment and Reliability best practices.
- Knowledge and understanding of developing and delivering assessment processes.
- Experience of compiling business requirements.
- Experience of re-engineering business processes.
- Experience of system UAT testing.
- Experience of writing system/process instructional documentation.
- Experience of training others.
Key skills and attributes for the job:
- A desire to seek knowledge and understand all processes associated with technology transformation and business plan activities.
- Experience of working alone or as part of a team.
- Open-minded approach to change.
- Self-motivated work ethic.
- Organised and analytical.
- Collate, distill and present key updates and progress.
- Collaborative approach to teamwork and problem solving.
- Demonstrate attention to detail when reviewing/creating documents.
What we offer:
- Working week: 35 hours Monday – Friday.
- Work base: You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis.
- Other benefits:
- Company Pension (10% employer).
- Enhanced holidays (FTE 25 days raising to 33 days with service).
- Health Care Cash Plan.
- Private Medical.
- 3 x salary Death in Service.
- Discounted Gym membership.
- Extensive discounts and exclusive offers.
SME (Reliability - CRM & QMS) employer: Nebosh
Join a dynamic and innovative team at NEBOSH, where we prioritise employee growth and well-being. Located in Leicestershire, our collaborative work culture fosters creativity and teamwork, while offering competitive benefits such as a generous pension scheme, enhanced holiday entitlement, and private medical care. As a Subject Matter Expert, you'll play a crucial role in driving meaningful change within our organisation, all while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land SME (Reliability - CRM & QMS)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show us that you’re genuinely interested in our journey of change and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! We value collaboration, so be ready to discuss how you’ve worked with teams in the past and how you can bring that experience to our Reliability Department.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace SME (Reliability - CRM & QMS)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience with CRM and QMS systems, and don’t forget to mention any project management skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can contribute to our Technology Enhanced Business Change Programme. Keep it friendly and professional – we love a good story!
Show Off Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Nebosh
✨Know Your Stuff
Make sure you brush up on your knowledge of CRM and QMS systems, especially Salesforce. Familiarise yourself with the specific tools mentioned in the job description, like Jira and Miro, so you can confidently discuss how you've used them in past projects.
✨Show Your Collaborative Spirit
Since this role involves working closely with various stakeholders, be ready to share examples of how you've successfully collaborated in a team setting. Highlight your communication skills and any experience you have in driving projects forward with others.
✨Be Detail-Oriented
Attention to detail is key for this position. Prepare to discuss how you've ensured accuracy in your work, whether it's through compiling business requirements or creating instructional documentation. Bring examples that showcase your meticulous nature.
✨Embrace Change
This role is all about modernisation and transformation. Be prepared to talk about your open-minded approach to change and any experiences where you've adapted to new processes or technologies. Show that you're excited about the journey of change!
