At a Glance
- Tasks: Lead the Ethical Practice admin team, ensuring quality service and supporting investigations.
- Company: Join NEBOSH, a global leader in health and safety qualifications.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and hybrid working options.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact in promoting ethical practices and protecting qualifications.
- Qualifications: Experience in administration, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation that provides health, safety, and environmental qualifications. Our Vision is to enable and inspire the world of work and wider environment to be a safer and healthier place. Our Mission is to save lives and protect people at work through offering world-class and accessible health, safety, environmental, risk and wellbeing qualifications, and services that address the changing and emerging risks in the global workplace.
NEBOSH’s Ethical Practice team plays a critical role in protecting the integrity of our qualifications and assessments by carrying out activities to detect and deter malpractice. We are currently looking for a Specialist to join our administration team and help us protect the integrity of NEBOSH’s qualifications by detecting, investigating, and deterring malpractice.
The Specialist (Ethical Practice admin) is the senior administrator in the Ethical Practice team. The role-holder provides direction, guidance and support to the Ethical Practice administrators so that internal and external customers receive a quality service at all times. They will work closely with the Team Leader (Ethical Practice Admin) and the Manager of the Ethical Practice investigatory team.
This role is pivotal in ensuring that the Ethical Practice administrative team complete investigation support tasks accurately and to service standards. The role-holder will assist in the training of others, as well as being a decision-maker for certain customer requests and a first point of escalation for the administrative team in the absence of the Team Leader (Ethical Practice Admin).
The Specialist (Ethical Practice admin) will possess detailed knowledge of NEBOSH products and processes and be an expert in Ethical Practice processes. They will have excellent attention to detail and the ability to problem solve in a fast-paced environment. The role-holder will have a good eye for systems and processes. They will contribute to and assist the Team Leader (Ethical Practice Admin) in encouraging the team to contribute ideas and suggestions for improvements and efficiencies, whilst working collaboratively to deliver these. The role-holder will lead by example across the administrative team’s portfolio of work. They will have the skills required to build trust with team members and encourage a positive team culture.
Key accountabilities include:
- Coaching the Ethical Practice Admin Officer(s) and Senior Officer(s) in answering complex enquiries from internal and external customers.
- Leading by example across the Ethical Practice administration team’s portfolio of work.
- Guiding the production and development of work instructions.
- Assisting in the training of team members.
- Assisting with the administration team’s daily work/tasks, and monitoring progress to ensure that tasks are completed to agreed targets and standards.
- Assisting the Team Leader (Ethical Practice Admin)/Head of Ethical Practice with the completion of monthly KPI reports/metrics.
- Working with the Ethical Practice investigatory team to ensure reviews are allocated and returned in a timely manner.
- Performing and implementing investigation support processes across the full range of investigation types, levels and qualifications.
- Acting as a decision-maker for customer requests, including those relating to closing interviews and professional discussions with the support of the Team Leader.
- Working in an intelligent way with other teams at NEBOSH, especially those involved in the end-to-end investigation process.
- Accurately processing personal and sensitive information in line with current GDPR legislation.
Key skills and attributes you will need:
- Proven track-record in a senior administrative officer role, ideally with some supervisory experience.
- In-depth knowledge of NEBOSH’s processes and products, and mastery of Ethical Practice team processes (or ability to gain this within the probationary period).
- Excellent attention to detail.
- Proven ability to use initiative and work without supervision.
- Experience of producing formal communications.
- Analytical and problem-solving skills.
- Experience of training others.
- Strong written and verbal communication skills, across multiple channels.
- Proficient in the main Microsoft packages; Word, PowerPoint, Outlook, Excel and Teams.
- Able to interrogate processes and identify improvements and efficiencies.
- Experience of investigation support work (desirable).
- Experience of working either in or with education and/or training establishments (desirable).
Working week: 35 hours Monday – Friday
Work base: NEBOSH’s office in Leicestershire with opportunities for hybrid working subject to business needs.
Salary: Up to £34,902.06 per annum.
Other benefits:
- 25 days’ annual leave increasing with service.
- Private Healthcare and cash plan.
- Employee Assistance Programme.
- Death in service.
- Cycle Scheme.
If NEBOSH and this role has caught your attention, we would love to hear from you. Apply by submitting a CV with a covering letter detailing why you should be considered for this role.
Specialist (Ethical Practice Admin) in Leicester employer: Nebosh
NEBOSH in Leicester is an excellent employer, offering a supportive work culture that values communication and flexibility. Employees benefit from a competitive salary, generous holiday allowances, and a comprehensive healthcare cash plan, all while having the opportunity to grow within a globally recognised organisation dedicated to professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist (Ethical Practice Admin) in Leicester
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