At a Glance
- Tasks: Support learners by resolving enquiries and processing sensitive data accurately.
- Company: Join a fun, friendly team at NEBOSH in Leicester.
- Benefits: Enjoy competitive salary, enhanced holidays, and health care perks.
- Other info: Flexible working options after probation and great career growth opportunities.
- Why this job: Make a real difference in learners' experiences while developing your skills.
- Qualifications: Attention to detail and a willingness to learn are key.
The predicted salary is between 28497 - 28498 £ per year.
Location: Leicester - Office Based for 6 months Probation
Vacancy Type: Fixed Term/Full Time
Application Deadline: Sunday, May 31, 2026
We are currently looking for a Results and Certificates Officer on a 12 month fixed term basis. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing:
- Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
- Processing and maintaining high volumes of personal and sensitive data;
- Building relationships and working closely with NEBOSH Learning Partners;
- Working closely with colleagues;
- Ensuring business unit KPIs are achieved;
- Playing an integral part of a Learners experience with NEBOSH;
- Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
- Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner;
- Processing important information relating to Learners results and accurately declaring them.
About You:
Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.
- Experience in processing high volumes of data accurately
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Experience of building and maintaining relationships with our customers via email, digital platforms and telephone
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Excellent IT skills, including Word, Excel, Outlook
Key skills and attributes for the job:
- Attention to detail to ensure accuracy
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations
What we offer:
- Working week: 35 hours Monday – Friday
- Work base: You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis following successful completion of probation
- Salary: £28,497.60 per annum
- Benefits:
- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking
Results & Certificates Officer - Learner Support in Leicester employer: Nebosh
Join our vibrant team in Leicester as a Results & Certificates Officer, where you'll enjoy a supportive work culture that values communication and collaboration. With a competitive salary and an array of benefits including enhanced holidays, private medical care, and a generous pension scheme, we are committed to your professional growth and well-being. Experience the satisfaction of making a difference in learners' lives while working in a fast-paced environment that encourages innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Results & Certificates Officer - Learner Support in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your attention to detail and problem-solving skills, as these are key for the Results & Certificates Officer role.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and gives you a chance to find out more about how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Results & Certificates Officer - Learner Support in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be dealing with customer enquiries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively resolve issues and build relationships.
Attention to Detail is Key:We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. This shows us that you can handle sensitive data accurately, which is super important for this role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Results & Certificates Officer.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Nebosh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Results & Certificates Officer. Familiarise yourself with NEBOSH and their examination services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves responding to customer enquiries, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past, especially through different platforms like social media or web chat.
✨Demonstrate Attention to Detail
This job requires processing sensitive data accurately. During the interview, highlight any experiences where attention to detail was crucial. You could even mention specific tools or methods you use to ensure accuracy in your work.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to take ownership of an enquiry or resolve a conflict. Practising these responses will help you stay calm and collected during the interview.
