At a Glance
- Tasks: Resolve customer enquiries and process sensitive data while supporting learners' experiences.
- Company: Join a dynamic team at NEBOSH in Leicester, focused on education and support.
- Benefits: Enjoy a competitive salary, enhanced holidays, health care plan, and gym discounts.
- Other info: Flexible working options after probation and excellent career growth opportunities.
- Why this job: Make a real difference in learners' lives while developing your skills in a supportive environment.
- Qualifications: Experience with data processing and customer service; a positive attitude is key!
The predicted salary is between 28497 - 28498 £ per year.
Location: Leicester. Office Based for 6 months probation.
Vacancy Type: Fixed Term/Full Time.
Application Deadline: Sunday, April 19, 2026.
Job Summary
We are currently looking for a Results and Certificates Officer on a 12 month fixed term basis.
Responsibilities
- Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner
- Processing and maintaining high volumes of personal and sensitive data
- Building relationships and working closely with NEBOSH Learning Partners
- Working closely with colleagues
- Ensuring business unit KPIs are achieved
- Playing an integral part of the learners experience with NEBOSH
- Supporting the introduction of new products and assessment methodologies to NEBOSH examination services
- Processing critical daily tasks related to the fulfilment of NEBOSH assessments in a timely and accurate manner
- Processing important information related to learners results and accurately declaring them
About You
Our ideal candidate will have the following experience, but we are more interested in the right attitude and willingness to learn.
Qualifications and Experience
- Experience in processing high volumes of data accurately
- Experience dealing with customer enquiries using multiple platforms including social media and web chat
- Experience building and maintaining relationships with customers via email, digital platforms and telephone
- Working independently and as part of a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience working in a fast‑paced environment with daily deadlines and peak periods
- Excellent IT skills (Word, Excel, Outlook)
Key Skills and Attributes
- Attention to detail to ensure accuracy
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and maintain calm during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self‑motivated
- Confident telephone manner and able to respond positively during difficult conversations
What we offer
- Working week 35 hours Monday – Friday
- Work base: You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis following successful completion of probation.
- Salary: £28,497.60 per annum
Benefits
- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking
Officer (Results and Certificates) in Leicester employer: Nebosh
NEBOSH in Leicester is an excellent employer, offering a supportive work culture that values communication and flexibility. Employees benefit from a competitive salary, generous holiday allowances, and a comprehensive healthcare cash plan, all while having the opportunity to grow within a globally recognised organisation dedicated to professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Officer (Results and Certificates) in Leicester
✨Tip Number 1
Get to know the company! Research NEBOSH and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and data processing. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Officer (Results and Certificates) in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Results and Certificates Officer role. Highlight your experience with data processing and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail:Since accuracy is crucial in this role, give examples in your application that demonstrate your attention to detail. Whether it's a project you managed or a task you completed, let us know how you ensured everything was spot on!
Be Personable:We love candidates who can build relationships! In your application, share experiences where you've successfully interacted with customers or colleagues. This will show us you're not just about the numbers but also about the people.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nebosh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Results and Certificates Officer. Familiarise yourself with NEBOSH and their examination services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since the role involves responding to customer enquiries, prepare examples of how you've successfully handled customer issues in the past. Highlight your ability to listen, empathise, and find solutions, especially during challenging conversations.
✨Demonstrate Your Attention to Detail
Given the importance of processing sensitive data accurately, be ready to discuss how you ensure precision in your work. You could mention specific tools or methods you use to maintain accuracy, especially when dealing with high volumes of data.
✨Be Ready for Teamwork Questions
This role requires collaboration with colleagues and NEBOSH Learning Partners. Think of examples where you've worked effectively in a team, showing your flexibility and adaptability. Emphasise your ability to contribute positively to group dynamics.
