At a Glance
- Tasks: Support global customers with inquiries and maintain accurate records in a fast-paced environment.
- Company: Join a fun, friendly team in Leicester focused on learning and development.
- Benefits: Enjoy competitive salary, enhanced holidays, health care plan, and gym discounts.
- Other info: Flexible work approach with opportunities for growth in a dynamic setting.
- Why this job: Make a real difference by helping learners succeed while developing your skills.
- Qualifications: Experience in data processing and customer service across various platforms.
The predicted salary is between 28497 - 28498 £ per year.
Location: Leicester — Office Based for 6 months Probation.
Vacancy Type: Fixed Term/Full-Time.
Application Deadline: Friday, June 19, 2026.
Job Summary
About the role
We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing
- Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
- Maintaining Learning Partner records for selected staff roles.
- Ensuring access to NEBOSH Course Provider Interface (CPI).
- Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
- Processing reasonable adjustment requests.
- Processing learner transfer requests.
- Accurate processing of examination requests.
- Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
- Checking data input in a timely manner before sending to third party suppliers.
- Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be dispatched.
- Registering Learners when Learning Partner is unable to do so.
- Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
- Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.
About You
- Experience in processing high volumes of data accurately.
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat.
- Experience of building and maintaining relationships with our customers via email and digital platforms and telephone.
- Working on your own and as a team to meet key deadlines.
- Flexible approach to work.
- Adaptable to change.
- Experience in working in a fast-paced environment with daily deadlines and peak periods.
- Excellent IT skills, including Word, Excel, Outlook.
Key skills and attributes for the job
- Attention to detail to ensure accuracy.
- Ability to use initiative to find solutions to a problem.
- Takes ownership of enquiries to resolution.
- Ability to prioritise workload and has a calm manner during busy periods.
- Listens to the customer to identify their needs to find the best solution/resolution.
- Ability to follow work instructions and look for continuous improvements in how we do things.
- Self-motivated.
- Confident telephone manner and able to respond positively during difficult conversations.
Salary £28,497.60 per annum.
Benefits
- Company Pension (10% employer).
- Enhanced holidays (25 days rising to 33 days with service).
- Health Care Cash Plan.
- Private Medical.
- 3 x salary Death in Service.
- Discounted Gym membership.
- Cycle scheme.
- Holiday Buying scheme.
- Extensive discounts and exclusive offers.
- Free parking.
OFFICER (Learning Partner Support) in Leicester employer: Nebosh
Join our vibrant team in Leicester as a Learning Partner Support Officer, where you'll thrive in a supportive and dynamic work environment. We offer competitive benefits including a generous pension scheme, enhanced holiday entitlement, and opportunities for personal growth, all while fostering a culture of collaboration and innovation. With a focus on employee well-being and development, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land OFFICER (Learning Partner Support) in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you’re engaged and serious about the role, plus it gives you a chance to find out if the job is right for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace OFFICER (Learning Partner Support) in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning Partner Support Officer role. Highlight your communication skills and attention to detail, as these are key for us in this position.
Showcase Relevant Experience:When detailing your experience, focus on any roles where you've handled customer enquiries or processed data. We love seeing how you've tackled similar challenges in fast-paced environments!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Nebosh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer communication and data processing. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss specific instances where your meticulous nature has led to successful outcomes, such as accurate data processing or maintaining records. This will showcase your ability to handle the responsibilities of the role effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in a fast-paced environment. Think of times when you’ve had to use your initiative to find solutions or improve processes. Sharing these experiences will demonstrate your adaptability and ownership of tasks, which are key attributes for this role.
