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- Tasks: Support customers with enquiries and ensure a smooth experience with NEBOSH services.
- Company: Join a fun, friendly team in a fast-paced environment.
- Benefits: Enjoy competitive salary, enhanced holidays, health care, and exclusive discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a willingness to learn; training provided.
- Other info: Flexible work approach with opportunities for career growth.
The predicted salary is between 22700 - 30800 £ per year.
Location: Leicester - Office Based for 6 months Probation
Vacancy Type: Fixed Term/Full Time
Application Deadline: Friday, February 20, 2026
We are looking for a Customer Enquiry Officer on a 12 month fixed term contract. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing:
- Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
- Processing and maintaining high volumes of personal and sensitive data;
- Building relationships and working closely with NEBOSH Learning Partners;
- Working closely with colleagues;
- Ensuring business unit KPIs are achieved;
- Playing an integral part of a Learner's experience with NEBOSH;
- Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
- Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner;
- Processing important information relating to Learners' results and accurately declaring them.
About You:
Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Experience of building and maintaining relationships with our customers via email, digital platforms and telephone
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Experience in processing high volumes of data accurately
- Excellent IT skills, including Word, Excel, Outlook
Key skills and attributes for the job:
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Attention to detail to ensure accuracy
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations
Salary: £27,507.34 per annum.
Benefits:
- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking
Officer (Customer Enquiry) in Leicester employer: Nebosh
Contact Detail:
Nebosh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Officer (Customer Enquiry) in Leicester
✨Tip Number 1
Get to know the company! Research NEBOSH and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, it’s crucial to demonstrate your ability to listen and respond effectively. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've successfully handled change or worked under pressure. NEBOSH values flexibility, so share examples that highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Officer (Customer Enquiry) in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customer enquiries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can handle sensitive data accurately, which is super important for this role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This helps us see how you fit into our fun and fast-paced team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nebosh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Enquiry Officer. Familiarise yourself with NEBOSH and their services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would handle difficult conversations or resolve customer issues. Be ready to share examples from your past experiences that highlight your ability to communicate effectively.
✨Demonstrate Your Attention to Detail
Given the importance of processing sensitive data accurately, be prepared to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to double-check your work, as this will show that you take this responsibility seriously.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to prioritise tasks or adapt to changes quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
