At a Glance
- Tasks: Support global customers with enquiries, data processing, and examination scheduling.
- Company: Join a fun, friendly team in a fast-paced environment.
- Benefits: Competitive salary, generous holidays, health care plan, and gym discounts.
- Other info: Flexible work approach with opportunities for growth and training.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Attention to detail, customer service experience, and a willingness to learn.
The predicted salary is between 28497 - 28498 £ per year.
We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing:
- Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
- Maintaining Learning Partner records for selected staff roles.
- Ensuring access to NEBOSH Course Provider Interface (CPI).
- Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
- Processing reasonable adjustment requests.
- Processing learner transfer requests.
- Accurate processing of examination requests.
- Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
- Checking data input in a timely manner before sending to third party suppliers.
- Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be despatched.
- Registering Learners when Learning Partner is unable to do so.
- Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
- Keeping accurate records and documentation of pre-assessment processes that will be used by other teams to complete the assessment process.
About You:
Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.
- Experience in processing high volumes of data accurately.
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat.
- Experience of building and maintaining relationships with our customers via email, digital platforms and telephone.
- Working on your own and as a team to meet key deadlines.
- Flexible approach to work.
- Adaptable to change.
- Experience in working in a fast-paced environment with daily deadlines and peak periods.
Key skills and attributes for the job:
- Attention to detail to ensure accuracy.
- Ability to use initiative to find solutions to a problem.
- Takes ownership of enquiries to resolution.
- Ability to prioritise workload and has a calm manner during busy periods.
- Listens to the customer to identify their needs to find the best solution/resolution.
- Ability to follow work instructions and look for continuous improvements in how we do things.
- Self-motivated.
- Confident telephone manner and able to respond positively during difficult conversations.
£28,497.60 per annum. Company Pension (10% employer) Enhanced holidays (25 days raising to 33 days with service) Health Care Cash Plan Private Medical 3 x salary Death in Service Discounted Gym membership Extensive discounts and exclusive offers.
Learning Partner Support Officer in Leicester employer: Nebosh
Join our vibrant and supportive team as a Learning Partner Support Officer, where your contributions will directly impact learners from around the globe. We offer a competitive salary, generous holiday allowance, and a comprehensive benefits package, including a company pension and private medical care, all within a dynamic work environment that values personal growth and teamwork. With opportunities for training and development, you'll thrive in a culture that encourages innovation and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Partner Support Officer in Leicester
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Nebosh looking for temporary support like a Learning Partner Support Officer. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Nebosh when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Nebosh who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Nebosh might stumble upon your work while looking for a Learning Partner Support Officer!
We think you need these skills to ace Learning Partner Support Officer in Leicester
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Nebosh.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Nebosh. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Nebosh
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Nebosh, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Nebosh is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Nebosh as they seek to innovate in their teaching approaches.
