At a Glance
- Tasks: Lead the Customer Enquiry Team and ensure top-notch responses to learner inquiries.
- Company: Join NEBOSH, a leader in assessment standards and customer service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and support.
- Why this job: Make a real difference by enhancing customer experience and leading a dynamic team.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
NEBOSH seeks a Customer Enquiry Team Leader to oversee the Customer Enquiry Team, ensuring timely, accurate and professional responses to learner inquiries. The role includes post-result services, process improvement, and strong collaboration with internal departments to maintain high standards and reliability of NEBOSH assessments.
The successful candidate will lead by example, coach team members, and develop plans to enhance customer experience while managing complex cases and stakeholders.
Customer Enquiry Team Lead | Hybrid Role in Leicester employer: Nebosh
NEBOSH in Leicester is an excellent employer, offering a supportive work culture that values communication and flexibility. Employees benefit from a competitive salary, generous holiday allowances, and a comprehensive healthcare cash plan, all while having the opportunity to grow within a globally recognised organisation dedicated to professional development.
