At a Glance
- Tasks: Support customers globally by resolving enquiries and processing sensitive data.
- Company: Join a fun, friendly team at NEBOSH with a fast-paced environment.
- Benefits: Enjoy a competitive salary, generous holidays, and health care perks.
- Other info: Flexible work approach and opportunities for growth in a dynamic setting.
- Why this job: Make a real difference in learners' experiences while developing your skills.
- Qualifications: Customer service experience preferred, but a positive attitude is key.
We are looking for a Customer Enquiry Officer on a 12 month fixed term contract. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing:
- Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
- Processing and maintaining high volumes of personal and sensitive data;
- Building relationships and working closely with NEBOSH Learning Partners;
- Working closely with colleagues;
- Ensuring business unit KPIs are achieved;
- Playing an integral part of a Learner’s experience with NEBOSH;
- Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
- Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.
About You:
Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Experience of building and maintaining relationships with our customers via email, digital platforms and telephone
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Experience in processing high volumes of data accurately
Key skills and attributes for the job:
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Attention to detail to ensure accuracy
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations
£28,497.60 per annum. Company Pension (10% employer) Enhanced holidays (25 days raising to 33 days with service) Health Care Cash Plan Private Medical 3 x salary Death in Service Discounted Gym membership Extensive discounts and exclusive offers
Customer Enquiry Officer in Leicester employer: Nebosh
At NEBOSH, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that values communication and teamwork. As a Customer Enquiry Officer, you will enjoy a competitive salary, generous holiday allowance, and a comprehensive benefits package, all while contributing to a meaningful mission of enhancing learner experiences. Our commitment to employee growth ensures that you will have ample opportunities for training and development in a fast-paced environment, making NEBOSH a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enquiry Officer in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nebosh.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nebosh. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Enquiry Officer in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nebosh.
How to prepare for a job interview at Nebosh
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nebosh's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nebosh offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
