IT Infrastructure Engineer (RMA & Diag) in Harlow

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role involves troubleshooting and solving data center IT hardware issues, processing the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains. You’re welcome to work in one of our data centers.

Your responsibilities will include:

• Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting.
• Execute workarounds and solutions for IT hardware issues.
• Act as a subject matter expert and point of escalation for L1 and L2 technicians.
• Create new processes and documentation for the IT hardware team.
• Collaborate with related departments.
• Collaborate with vendors on warranty replacements (RMA), create requests and manage.
• Improve support processes, documentation and training materials.

Requirements:

• Knowledge of datacenters and server equipment.
• Deep knowledge of IT hardware and practical experience of troubleshooting.
• Skills working with the Unix/Linux operating system and command line.
• Experience with equipment monitoring, data analysis and presentation.
• Proactiveness and sense of responsibility.
• High proficiency in spoken and written English.

It will be a bonus if you have:

• Skills of repairing electronics at the component level (SMD).
• Knowledge of network equipment and troubleshooting.
• Driving license type B.

We offer competitive compensation, career growth and learning opportunities, flexibility and work-life balance, a collaborative and innovative culture, and the opportunity to work on impactful AI projects in an international environment with talented teams.

Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.