At a Glance
- Tasks: Guide enterprise customers through onboarding and maximise their use of Tavily's AI search platform.
- Company: Join Nebius, a leader in cloud infrastructure for the AI economy, with a vibrant team culture.
- Benefits: Enjoy competitive pay, career growth, flexibility, and the chance to work on impactful AI projects.
- Other info: Work remotely from the UK and be part of a diverse, innovative team.
- Why this job: Shape customer success in a pioneering role and influence the future of AI technology.
- Qualifications: 5+ years in customer-facing roles, strong communication skills, and a passion for tech.
The predicted salary is between 60000 - 80000 £ per year.
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About Tavily: We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
The role: As the founding Enterprise Customer Success Manager for EMEA at Tavily, you'll be our first CS hire in the region and play a pivotal role in establishing Tavily's customer success function across Europe. You'll serve as the trusted advisor and bridge between Tavily and our enterprise customers, guiding them through their entire journey — from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion.
Your responsibilities will include:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform.
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects.
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations.
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities.
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys.
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements.
- Shape the future of the post-sale experience at Tavily.
We expect you to have:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS.
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms.
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences.
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking.
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology.
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.
It will be an added bonus if you have:
- Familiarity with AI/LLM orchestration (e.g. LangChain or similar).
Benefits & Perks:
- Competitive compensation.
- Career growth and learning opportunities.
- Flexibility and work-life balance.
- Collaborative and innovative culture.
- Opportunity to work on impactful AI projects.
- International environment and talented teams.
Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment.
Founding Enterprise Customer Success Manager, Tavily employer: Nebius
Nebius is an exceptional employer, offering a dynamic and innovative work culture that empowers employees to take ownership of their projects while contributing to impactful AI solutions. With competitive compensation, ample career growth opportunities, and a collaborative international environment, team members thrive in a setting that values bold thinking and meaningful contributions. Located in Amsterdam, Nebius provides a unique chance to work at the forefront of cloud infrastructure for the AI economy, surrounded by talented professionals dedicated to pushing the boundaries of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Enterprise Customer Success Manager, Tavily
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nebius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nebius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Enterprise Customer Success Manager, Tavily
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nebius:Your cover letter is your chance to shine! Tell us why you want to work at Nebius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nebius!
How to prepare for a job interview at Nebius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
