At a Glance
- Tasks: Guide customers through onboarding and ensure successful adoption of our AI search platform.
- Company: Join a Nasdaq-listed AI cloud platform company with a global presence.
- Benefits: Competitive pay, career growth, flexibility, and impactful AI projects.
- Other info: Remote work from the UK with opportunities to build a new team.
- Why this job: Shape customer success in a pioneering AI environment and make a real difference.
- Qualifications: 5+ years in customer-facing roles, strong communication skills, and a passion for tech.
The predicted salary is between 80100 - 97900 £ per year.
We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
As the founding Enterprise Customer Success Manager for EMEA at Tavily, you'll be our first CS hire in the region and play a pivotal role in establishing Tavily's customer success function across Europe. You'll serve as the trusted advisor and bridge between Tavily and our enterprise customers, guiding them through their entire journey — from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion.
In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You'll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you'll position Tavily not only as a product provider, but as a critical driver of their competitive advantage.
You’re welcome to work remotely from the United Kingdom.
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform.
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects.
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations.
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities.
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys.
- Shape the future of the post-sale experience at Tavily.
5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS. Capable of building rapport across technical and executive audiences. Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking. Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology.
It will be an added bonus if you have:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Opportunity to work on impactful AI projects
We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. If you need accommodations during the application process, please let us know.
Customer Success & Support Manager employer: Nebius
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