Nebius is seeking a Service Desk IT Operations Lead to act as the senior individual contributor on the Service Desk path for EMEA and APAC. You will own and improve Service Desk processes, runbooks, escalation paths, and employee hardware lifecycle, while coordinating with Infrastructure, Security, and HR to drive cross-functional improvements.
The role emphasizes expert troubleshooting, governance, and modernization of tools and workflows, with no line-management responsibility.
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Senior IT Service Desk Lead - End-User Expert employer: Nebius Group
Nebius is an exceptional employer, offering a dynamic and innovative work environment in the heart of London. With a strong focus on employee wellbeing and professional growth, we provide competitive compensation, flexible working arrangements, and the opportunity to contribute to groundbreaking AI projects alongside a talented team. Our collaborative culture fosters creativity and ownership, making it a truly rewarding place to build your career.
