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- Tasks: Lead a dynamic team in delivering top-notch digital support and services.
- Company: Join Neath Port Talbot Council, a forward-thinking organisation committed to innovation.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and excellent pension contributions.
- Other info: Guaranteed interviews for candidates with disabilities and veterans.
- Why this job: Make a real impact in a role that values growth and collaboration.
- Qualifications: Experience in managing digital service desks and customer service excellence.
The predicted salary is between 40000 - 50000 £ per year.
We are currently seeking a highly motivated individual, with strong leadership and customer focused skills, to join our team. Digital Operations is at the forefront of providing robust technical support and transformational development for essential services including virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. Our team is dedicated to ensuring the seamless operation and reliability of these core services, which are vital to all service areas throughout the council.
Working at Digital Operations offers a unique and rewarding experience. Our environment fosters growth, innovation, and collaboration, making it an ideal place for people who are passionate about technology and eager to contribute to cutting-edge solutions.
As a Service Desk Manager, you will oversee a dynamic and growing team within the Digital Services Division during a period of rapid growth and change. Promoting continuous improvement and embedding an IT Service Management culture, the post holder will be pivotal in ensuring the Digital Services Division runs a stable and reliable set of digital products and services.
About you:
- Experience in running a successful Digital Service Desk Operation
- Experience in the development and implementation of service performance measures
- Experience in developing, negotiating and implementing customer and/or supplier service level agreements
- Experience in driving continual service improvement
- Experience in customer service management
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For more information and to apply please visit https://www.npt.gov.uk/jobs
DBS requirements:
This post is subject to a basic DBS disclosure. Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Welsh Language Requirements:
Welsh Language skills are not required.
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.
Service Desk Manager in Wales employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in digital operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their digital products and how you can contribute to their success as a Service Desk Manager. Show them you're not just another candidate!
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've driven continual service improvement in past roles. Use real examples to demonstrate your customer-focused approach and how you’ve managed teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits that come with working with us.
We think you need these skills to ace Service Desk Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your leadership skills and experience in running a successful Digital Service Desk Operation. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven continual service improvement or developed service performance measures. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. We love seeing candidates who are genuinely excited about the role and our mission.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Digital Operations.
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of digital service desk operations. Familiarise yourself with the latest trends in virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Leadership Skills
As a Service Desk Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, implemented service performance measures, or driven continual service improvement. Be ready to discuss how you can foster a collaborative environment.
✨Customer Focus is Key
Highlight your customer service management experience during the interview. Think of specific instances where you've developed and negotiated service level agreements or improved customer satisfaction. This will show that you understand the importance of a customer-centric approach in a service desk environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, growth opportunities, and how they measure success in the Digital Services Division. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.