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- Tasks: Lead a dynamic team to enhance digital services and ensure top-notch customer support.
- Company: Local government authority in Wales focused on digital innovation.
- Benefits: Hybrid working, pension contributions, generous holiday entitlements, and more.
- Why this job: Make a real difference in your community while advancing your career in IT.
- Qualifications: Experience in managing service desk operations and customer service excellence.
- Other info: Join a supportive environment with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Wales is seeking a motivated Service Desk Manager to lead a growing team within the Digital Services Division. The role is pivotal in promoting continuous improvement and ensuring the reliability of essential digital services.
Applicants should have experience in managing Digital Service Desk operations, developing service performance measures, and customer service management.
This position offers hybrid working options and a comprehensive employee benefits package including pension contributions and holiday entitlements.
Service Desk Manager: Lead IT Ops & Service Excellence employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager: Lead IT Ops & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the local government authority in Wales. A friendly chat can give us insider info on the team culture and what they really value in a Service Desk Manager.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of digital service management. We should be ready to discuss how we can promote continuous improvement and ensure reliability in essential services, as these are key aspects of the role.
✨Tip Number 3
Showcase our leadership skills! Think of examples where we've successfully managed teams or improved service performance. This will help us stand out as the ideal candidate for leading a growing team within the Digital Services Division.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team and contributing to their mission.
We think you need these skills to ace Service Desk Manager: Lead IT Ops & Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing Digital Service Desk operations. We want to see how you've led teams and improved service performance, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Manager role. Share specific examples of how you've promoted continuous improvement in previous roles.
Showcase Your Customer Service Skills: Since customer service management is key for this role, be sure to include any relevant experiences that demonstrate your ability to enhance customer satisfaction. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Digital Services Inside Out
Make sure you’re well-versed in the digital services your potential employer provides. Research their current operations and think about how you can contribute to improving them. This will show your genuine interest and help you stand out.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering service excellence and continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service management. Think of specific scenarios where you’ve had to resolve issues or improve service performance, and be ready to discuss the outcomes.
✨Highlight Your Adaptability
With hybrid working options, it’s important to demonstrate your ability to adapt to different working environments. Share experiences where you’ve successfully managed remote teams or adapted processes to enhance service delivery.
