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- Tasks: Lead a dynamic team in delivering top-notch digital support and services.
- Company: Join Neath Port Talbot Council, a forward-thinking organisation committed to innovation.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and excellent pension contributions.
- Why this job: Make a real impact in a role that values growth, collaboration, and technology.
- Qualifications: Experience in managing digital service desks and customer service excellence.
- Other info: Opportunities for career development and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking a highly motivated individual, with strong leadership and customer focused skills, to join our team as a Service Desk Manager. Digital Operations is at the forefront of providing robust technical support and transformational development for essential, underpinning services including virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. Our team is dedicated to ensuring the seamless operation and reliability of these core services, which are vital to all service areas throughout the council.
Working at Digital Operations offers a unique and rewarding experience. Our environment fosters growth, innovation, and collaboration, making it an ideal place for people who are passionate about technology and eager to contribute to cutting-edge solutions.
As a Service Desk Manager, you will oversee a dynamic and growing team within the Digital Services Division during a period of rapid growth and change. Promoting continuous improvement and embedding an IT Service Management culture, the post holder will be pivotal in ensuring the Digital Services Division runs a stable and reliable set of digital products and services.
About you:
- Experience in running a successful Digital Service Desk Operation
- Experience in the development and implementation of service performance measures
- Experience in developing, negotiating and implementing customer and/or supplier service level agreements
- Experience in driving continual service improvement
- Experience in customer service management
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For more information and to apply please visit https://www.npt.gov.uk/jobs
DBS requirements:
This post is subject to a basic DBS disclosure. Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
Welsh Language skills are not required.
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
Service Desk Manager employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in digital operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Understand their digital products and how you can contribute to their success as a Service Desk Manager. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully managed teams or improved service delivery. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your leadership skills and experience in running a successful Digital Service Desk Operation. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven continual service improvement or implemented effective service level agreements. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. We love seeing candidates who are genuinely excited about the role and our mission at Digital Operations.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture.
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of digital service desk operations. Familiarise yourself with the latest trends in virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. Being able to discuss these topics confidently will show that you're not just a leader but also a tech-savvy candidate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove continual service improvement or implemented effective service performance measures. This will help demonstrate your leadership style and how it aligns with the company's goals.
✨Customer Focus is Key
Since the role requires strong customer-focused skills, be ready to share experiences where you’ve gone above and beyond for customers. Discuss how you’ve developed and negotiated service level agreements and how you ensure customer satisfaction in your previous roles.
✨Embrace Continuous Improvement
Be prepared to talk about your approach to fostering a culture of continuous improvement within a team. Share any strategies you've used to embed IT Service Management practices and how they contributed to the stability and reliability of services. This will highlight your proactive mindset and commitment to excellence.
