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- Tasks: Lead a dynamic team in delivering top-notch digital support and services.
- Company: Join a forward-thinking council dedicated to innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, generous holiday, and wellness perks.
- Why this job: Make a real impact in a role that values your leadership and customer service skills.
- Qualifications: Experience in managing digital service desks and driving service improvements.
- Other info: Great career growth opportunities in a supportive and flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Permanent
Hours: 37hrs Full Time
Your workstyle: will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces. Please be advised that there will be a requirement for you to work a minimum of two days per week from The Quays or an alternative designated civic building.
We are currently seeking a highly motivated individual, with strong leadership and customer focused skills, to join our team as a Service Desk Manager. Digital Operations is at the forefront of providing robust technical support and transformational development for essential, underpinning services including virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. Our team is dedicated to ensuring the seamless operation and reliability of these core services, which are vital to all service areas throughout the council.
Working at Digital Operations offers a unique and rewarding experience. Our environment fosters growth, innovation, and collaboration, making it an ideal place for people who are passionate about technology and eager to contribute to cutting-edge solutions.
As a Service Desk Manager, you will oversee a dynamic and growing team within the Digital Services Division during a period of rapid growth and change. Promoting continuous improvement and embedding an IT Service Management culture, the post holder will be pivotal in ensuring the Digital Services Division runs a stable and reliable set of digital products and services.
About you:
- Experience in running a successful Digital Service Desk Operation
- Experience in the development and implementation of service performance measures
- Experience in developing, negotiating and implementing customer and/or supplier service level agreements
- Experience in driving continual service improvement
- Experience in customer service management
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life:
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
The Process:
Applicants must attach a CV and covering letter within the same document (no more than two sides of A4) to their application, explaining why you are interested in the position and provide suitable evidence to meet the essentials in the person specification.
For an informal discussion,
Service Desk Manager in Port Talbot employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Port Talbot
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your leadership style aligns with their goals, especially around customer service and continuous improvement.
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've improved service desk operations in the past. Numbers speak volumes, so if you can quantify your success, do it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Manager in Port Talbot
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you're excited about the Service Desk Manager role and how your experience aligns with what we're looking for. Keep it concise, but let your passion for technology and customer service come through.
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your experience in running a successful Digital Service Desk Operation and any relevant achievements. We want to see how you’ve driven continual service improvement and managed customer service effectively.
Showcase Your Leadership Skills: As a Service Desk Manager, leadership is key. Use your application to demonstrate your leadership style and how you've successfully led teams in the past. Share specific examples that show your ability to motivate and develop others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to attach your CV and cover letter in one document, and remember to keep it within two sides of A4. We can’t wait to see your application!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of digital service desk operations. Familiarise yourself with the latest trends in IT service management, especially around virtualisation technologies and cloud storage platforms. This will show that you're not just a candidate, but someone who’s genuinely passionate about the field.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or driven continual service improvement. Be ready to discuss how you motivate your team and handle challenges.
✨Understand Their Culture
Research the company’s values and work culture. They emphasise growth, innovation, and collaboration, so think about how your personal values align with theirs. During the interview, share how you can contribute to this environment and enhance team dynamics.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to customer service management or how they measure service performance. It shows your interest in the role and helps you gauge if it’s the right fit for you.
