At a Glance
- Tasks: Provide top-notch customer service via various channels and handle queries with ease.
- Company: Reputable organisation focused on employee wellbeing and development.
- Benefits: Flexible hybrid working, competitive salary, generous holiday entitlement, and exclusive discounts.
- Other info: Great career growth opportunities and a vibrant work culture.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Contract: Temporary (12 Months)
Hours: 37hrs Full Time
Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
We are currently seeking an enthusiastic individual to join our team as a Customer Service Officer. If you have a passion for customer service and want to work for a reputable organisation, then read on. We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.
As a Customer Service Officer, you will have proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment. Your daily routine will cover a variety of locations, providing face to face, telephone and administration duties.
About you:
- Experience working in a customer service environment
- Ability to work under pressure and as part of a team
- Ability to deal competently and diplomatically with external and internal customers, sometimes in difficult situations.
- A flexible attitude toward change, proactively responding to the demand of customers and the organisation.
Ideally you will have:
- 4 GCSEs at Grade C or above, one of which must be English or Welsh, plus mathematics, or a qualification of a comparable level, e.g. Intermediate GNVQ Level 2, BTEC First Certificate, or have relevant experience to evidence in place of these.
We would welcome those with experience in the following roles:
- Customer Service Officer
- Receptionist
- Admin Assistant
- Call Centre Agent
- Cashier
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there is life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life:
- Hybrid working (in some roles) and flexible working schemes to improve your work-life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Customer Service Officer in Port Talbot employer: Neath Port Talbot County Borough Council
Join a reputable organisation that prioritises employee wellbeing and work-life balance as a Customer Service Officer. With a flexible mobile hybrid working style, competitive benefits including a generous pension contribution, and opportunities for personal growth, this role offers a supportive environment where your contributions are recognised and valued. Experience a fulfilling career while enjoying the perks of discounted gym memberships, holiday entitlements that increase with service, and exclusive retail discounts.
Contact Details:
Neath Port Talbot County Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Port Talbot
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Neath Port Talbot County Borough Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Neath Port Talbot County Borough Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Officer in Port Talbot
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Neath Port Talbot County Borough Council.
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Neath Port Talbot County Borough Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Neath Port Talbot County Borough Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
