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- Tasks: Provide top-notch customer service via various channels and handle queries with ease.
- Company: Reputable organisation focused on employee wellbeing and development.
- Benefits: Flexible hybrid working, competitive salary, generous holiday entitlement, and exclusive discounts.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great career growth opportunities and a vibrant work culture.
The predicted salary is between 28800 - 43200 £ per year.
Contract: Temporary (12 Months)
Hours: 37hrs Full Time
Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
We are currently seeking an enthusiastic individual to join our team as a Customer Service Officer. If you have a passion for customer service and want to work for a reputable organisation, then read on. We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.
As a Customer Service Officer, you will have proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment. Your daily routine will cover a variety of locations, providing face to face, telephone and administration duties.
About you:
- Experience working in a customer service environment
- Ability to work under pressure and as part of a team
- Ability to deal competently and diplomatically with external and internal customers, sometimes in difficult situations.
- A flexible attitude toward change, proactively responding to the demand of customers and the organisation.
Ideally you will have:
- 4 GCSEs at Grade C or above, one of which must be English or Welsh, plus mathematics, or a qualification of a comparable level, e.g. Intermediate GNVQ Level 2, BTEC First Certificate, or have relevant experience to evidence in place of these.
We would welcome those with experience in the following roles:
- Customer Service Officer
- Receptionist
- Admin Assistant
- Call Centre Agent
- Cashier
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there is life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life:
- Hybrid working (in some roles) and flexible working schemes to improve your work-life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Customer Service Officer in Port Talbot employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Port Talbot
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us to stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled tough situations and be ready to share them in an interview. We love hearing about real experiences that showcase your calmness under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our site.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity shows your enthusiasm. It’s a great way to keep your name fresh in their minds as they review candidates.
We think you need these skills to ace Customer Service Officer in Port Talbot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about helping others, so share any personal stories or experiences that reflect this passion.
Keep It Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Showcase Your Flexibility
Since this role involves hybrid working and adapting to various environments, be prepared to talk about your adaptability. Share instances where you successfully adjusted to changes or tackled unexpected challenges in your previous roles.
✨Practice Calmness Under Pressure
The interviewers will likely want to see how you handle stress. Prepare for situational questions that test your ability to remain calm and composed. Practise answering these scenarios with a focus on your problem-solving skills.
✨Engage with Enthusiasm
Let your passion for customer service shine through during the interview. Show genuine interest in the organisation and its values. Ask thoughtful questions about their customer service approach to demonstrate your eagerness to contribute.
