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- Tasks: Manage Council Tax accounts and assist taxpayers with queries in a dynamic environment.
- Company: Join a supportive council team focused on community service and financial management.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable customer care skills.
- Qualifications: Strong customer service skills and a willingness to learn about Council Tax administration.
- Other info: Fast-paced role with continuous change and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking motivated, driven individuals with excellent customer care skills to join our team as a Council Tax Officer. As a Council Tax Officer, you'll be part of a busy team dealing with Council Tax accounts, ensuring you contribute to the Council delivering an effective billing, collection, and recovery process.
You will take a customer-focused approach to maximising revenue whilst making sure we meet our legal and statutory requirements. You'll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, as you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you'll be playing a crucial role in supporting the Council in maximising its financial resources, which assists in funding and delivering services to residents in the borough.
The main duties of the post include:
- To develop and maintain a high standard of technical knowledge in Council Tax administration.
- To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner.
- To provide a high standard of customer care in a busy and demanding environment.
- To undertake general activities in relation to the administration and recovery of Council Tax including:
- Processing amendments to accounts.
- Issuing of bills, reminders, summons and liability orders.
- Interviewing taxpayers face to face.
- Dealing with taxpayers by phone, email, and letter.
- Processing direct debit mandates and unpaid direct debits including liaison with relevant parties.
Council Tax Officer in Port Talbot employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Port Talbot
✨Tip Number 1
Get to know the Council Tax system inside out! Brush up on your knowledge about billing, discounts, and exemptions. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer care skills! Role-play common scenarios you might face as a Council Tax Officer. The better you can handle tricky situations, the more confident you'll feel during interviews.
✨Tip Number 3
Network with current or former Council Tax Officers. They can provide insider tips and maybe even refer you for the job. Plus, it’s a great way to learn about the day-to-day challenges and successes in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Council Tax Officer in Port Talbot
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've handled queries and provided support in the past, especially in busy environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Council Tax Officer role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description. Mention specific duties from the role that you’re excited about and how your skills align with them. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax administration. Understand the billing process, discounts, and exemptions. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Customer Care is Key
Since this role involves a lot of interaction with taxpayers, be prepared to demonstrate your customer care skills. Think of examples from your past experiences where you handled difficult situations or provided excellent service. This will highlight your ability to manage sensitive financial matters.
✨Stay Calm Under Pressure
The job can be demanding, so it's important to convey your ability to stay calm in a busy environment. Prepare for situational questions that may test your problem-solving skills and how you handle stress. Practising these scenarios can help you feel more at ease during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.