At a Glance
- Tasks: Support families and young people through communication and social media content creation.
- Company: A supportive organisation that values work-life balance and employee wellbeing.
- Benefits: Flexible working, competitive salary, generous holiday entitlement, and exclusive discounts.
- Other info: Join a team that rewards hard work and promotes personal growth.
- Why this job: Make a real difference in the community while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in admin support; GCSEs A-C or equivalent required.
The predicted salary is between 20250 - 24750 £ per year.
About the role:
We are currently looking to appoint a part time NPT Family Officer who must possess strong organisational, communication and IT skills. The appointed person must be professional, hard-working and able to organise and multi-task. The position will be 3 days a week (Monday-Wednesday) and will job share with the existing Officer.
We are looking for someone who is good with people, has excellent written and verbal communication skills and experience of providing general administration to a small team. You will provide information to families, young people and professionals using a variety of media such as our website and social media pages as well as via email, text and telephone. You will update our social media pages and use the Dewis database to find services that support families. Your daily routine will include responding to queries, creating social media content, contacting service providers to ensure their database entries are kept up to date as well as providing general admin support to the team and recording analytics about our website and social media reach.
About you:
- Excellent communication skills
- Experience of providing admin support to a busy team
- The ability to create interesting social media content
- The ability to use a wide range of Microsoft applications
- An understanding of confidentiality and GDPR
- A minimum of 4 GCSEs at grades A-C (or equivalent)
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life:
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
NPT Family Officer employer: Neath Port Talbot County Borough Council
Neath Port Talbot Council is an exceptional employer, offering a supportive and collaborative work environment within the Community Mental Health Team at The Forge in Port Talbot. Employees benefit from a competitive package that includes a generous pension contribution, flexible working options, and ample holiday entitlement, fostering a healthy work-life balance. With a strong commitment to employee growth and safeguarding vulnerable adults, this role provides meaningful opportunities to make a positive impact in the community.
Contact Details:
Neath Port Talbot County Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NPT Family Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Neath Port Talbot County Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Neath Port Talbot County Borough Council and let us see your personality shine through!
We think you need these skills to ace NPT Family Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Neath Port Talbot County Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Neath Port Talbot County Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Neath Port Talbot County Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Neath Port Talbot County Borough Council will surely appreciate.
