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- Tasks: Provide top-notch customer service through various channels and locations.
- Company: Reputable organisation focused on employee well-being and development.
- Benefits: Generous holiday, competitive salary, and a fantastic pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy hybrid working and excellent career growth opportunities.
The predicted salary is between 27694 - 31022 £ per year.
Contract: Temporary (12 Months)
Hours: 37hrs Full Time
Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
We are currently seeking an enthusiastic individual to join our team as a Customer Service Officer. If you have a passion for customer service and want to work for a reputable organisation, then read on. We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.
As a Customer Service Officer, you will have proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment. Your daily routine will cover a variety of locations, providing face to face, telephone and administration duties.
About you:
- Experience working in a customer service environment
- Ability to work under pressure and as part of a team
- Ability to deal competently and diplomatically with external and internal customers, sometimes in difficult situations.
- A flexible attitude toward change, proactively responding to the demand of customers and the organisation.
Ideally you will have:
- 4 GCSEs at Grade C or above, one of which must be English or Welsh, plus mathematics, or a qualification of a comparable level, e.g. Intermediate GNVQ Level 2, BTEC First Certificate, or have relevant experience to evidence in place of these.
We would welcome those with experience in the following roles:
- Customer Service Officer
- Receptionist
- Admin Assistant
- Call Centre Agent
- Cashier
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
Hybrid working (in some roles) and flexible working schemes to improve your work life balance. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service.
Customer Service Officer in Neath employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Neath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Service Officer role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or high-pressure situations. We want you to shine and show off your calm and diplomatic skills!
✨Tip Number 3
Don’t forget to research the organisation! Knowing their values and services will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Customer Service Officer position!
We think you need these skills to ace Customer Service Officer in Neath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Show Your Personality: We love a bit of personality! When writing your application, let your enthusiasm for customer service shine through. A friendly tone can make a big difference and help us see how you'd fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about your experience and why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to remain calm under pressure and provide excellent service.
✨Research the Organisation
Take some time to learn about the organisation you're applying to. Understand their values, mission, and the services they offer. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service roles. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' This will help you feel more confident during the interview.
✨Showcase Your Flexibility
Since this role involves hybrid working and adapting to various environments, be prepared to discuss your flexibility and adaptability. Share examples of how you've successfully navigated changes in your previous roles, demonstrating your proactive approach to meeting customer needs.