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- Tasks: Lead a dynamic team to enhance digital services and ensure top-notch customer support.
- Company: Local government authority in Wales focused on digital innovation.
- Benefits: Hybrid working, pension contributions, generous holiday entitlements, and more.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing service desk operations and customer service excellence.
- Other info: Join a supportive environment with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Wales is seeking a motivated Service Desk Manager to lead a growing team within the Digital Services Division. The role is pivotal in promoting continuous improvement and ensuring the reliability of essential digital services.
Applicants should have experience in managing Digital Service Desk operations, developing service performance measures, and customer service management.
This position offers hybrid working options and a comprehensive employee benefits package including pension contributions and holiday entitlements.
Service Desk Manager: Lead IT Ops & Service Excellence in London employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager: Lead IT Ops & Service Excellence in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Desk Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk operations and customer service management. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to improve service performance. We want to highlight our ability to drive continuous improvement in digital services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you stand out.
We think you need these skills to ace Service Desk Manager: Lead IT Ops & Service Excellence in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing Digital Service Desk operations. We want to see how you've led teams and improved service performance, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Manager role. Share specific examples of how you've promoted continuous improvement in previous roles.
Showcase Your Customer Service Skills: Since customer service management is key for this role, be sure to include any relevant experiences that demonstrate your ability to enhance customer satisfaction. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Digital Services Division!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Digital Services Inside Out
Before the interview, make sure you’re well-versed in the digital services the local government authority provides. Familiarise yourself with their current operations and any recent changes or improvements. This will show your genuine interest and help you discuss how you can contribute to their service excellence.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to promoting continuous improvement and enhancing customer service. Be ready to discuss specific challenges you faced and how you overcame them.
✨Prepare for Performance Metrics Questions
Since developing service performance measures is key to this role, think about how you’ve implemented metrics in previous positions. Be prepared to discuss what metrics you used, how you tracked them, and the impact they had on service delivery. This will demonstrate your analytical skills and commitment to service excellence.
✨Embrace the Hybrid Working Model
With hybrid working options available, be ready to discuss how you manage remote teams and ensure effective communication. Share your strategies for maintaining team morale and productivity in a flexible work environment. This will highlight your adaptability and understanding of modern workplace dynamics.
