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- Tasks: Lead a dynamic team to enhance digital service operations and customer support.
- Company: Join a forward-thinking council dedicated to innovation and collaboration.
- Benefits: Enjoy flexible working, generous holiday entitlement, and a strong pension contribution.
- Why this job: Make a real impact in a growing tech environment while developing your leadership skills.
- Qualifications: Experience in managing digital service desks and customer service excellence.
- Other info: Embrace a culture of continuous improvement and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking a highly motivated individual, with strong leadership and customer focused skills, to join our team as a Service Desk Manager. Digital Operations is at the forefront of providing robust technical support and transformational development for essential, underpinning services including virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. Our team is dedicated to ensuring the seamless operation and reliability of these core services, which are vital to all service areas throughout the council.
Working at Digital Operations offers a unique and rewarding experience. Our environment fosters growth, innovation, and collaboration, making it an ideal place for people who are passionate about technology and eager to contribute to cutting-edge solutions.
As a Service Desk Manager, you will oversee a dynamic and growing team within the Digital Services Division during a period of rapid growth and change. Promoting continuous improvement and embedding an IT Service Management culture, the post holder will be pivotal in ensuring the Digital Services Division runs a stable and reliable set of digital products and services.
About you:
- Experience in running a successful Digital Service Desk Operation
- Experience in the development and implementation of service performance measures
- Experience in developing, negotiating and implementing customer and/or supplier service level agreements
- Experience in driving continual service improvement
- Experience in customer service management
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service
Service Desk Manager in London employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their digital services and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in joining their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved service delivery in previous roles. This is your chance to shine and demonstrate that you’re the right fit for the Service Desk Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Service Desk Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your leadership skills and experience in running a Digital Service Desk Operation. We want to see how your background aligns with our focus on customer service and continuous improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your ability to drive service improvements and manage customer relationships.
Showcase Your Achievements: When detailing your experience, don’t just list your responsibilities—show us your achievements! Use metrics where possible to illustrate how you've improved service performance or customer satisfaction in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of digital service desk operations. Familiarise yourself with the latest trends in virtualisation technologies, SAN/Cloud Storage Platforms, and Azure/O365. This will not only show your expertise but also demonstrate your passion for the role.
✨Showcase Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you've driven continuous improvement. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Customer Focus is Key
Highlight your experience in customer service management. Think of instances where you've developed or negotiated service level agreements and how you've ensured customer satisfaction. This will show that you understand the importance of a customer-centric approach in a service desk environment.
✨Embrace Change and Innovation
Digital Operations is all about growth and transformation. Be prepared to discuss how you've adapted to change in previous roles and contributed to innovative solutions. Share your ideas on how you can promote an IT Service Management culture within the team, as this aligns perfectly with the company's goals.
