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For Companies At a Glance
- Tasks: Support customers by resolving queries and managing incidents in a dynamic tech environment.
- Company: Join Neath Port Talbot County Borough Council, a forward-thinking organisation dedicated to community service.
- Benefits: Enjoy a permanent full-time role with hybrid working options and opportunities for professional growth.
- Why this job: Be part of a team that embraces technology and innovation while making a real impact in the community.
- Qualifications: 4 GCSEs at grades A-C, including English and Maths, or equivalent experience required.
- Other info: Applicants must submit a CV and cover letter detailing their interest and qualifications.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Junior Service Desk Analyst to join our team at Neath Port Talbot County Borough Council. The successful candidate will be responsible for interacting with customers, taking calls, and resolving queries.
Main duties include:
- Providing support and development for systems maintained by the Digital Services Division, including control and operation of network, server, and desktop infrastructure.
- Incident management, web services, data analytics, application support, and helpdesk support.
- Performing systems analysis, contributing to process and system development, maintaining documentation, and site visits for installations and problem resolution.
- Keeping up to date with technological advances.
Ideal Candidate Qualifications
Must possess at least 4 GCSEs at grades A-C, including English Language or Welsh, and Mathematics, or equivalent occupational experience.
Additional Information
- Contract Type: Permanent
- Hours: Full Time, 37 hours per week
- Location: The Quays / Mobile Hybrid
- EU work permit required: Yes
Applicants should attach a CV and covering letter (no more than two sides of A4) explaining their interest and providing evidence meeting the person specification.
Junior Service Desk Analyst employer: Neath Port Talbot County Borough Council
Contact Detail:
Neath Port Talbot County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Understanding the tools and platforms used by the Digital Services Division will give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills. Since the role involves interacting with customers and resolving queries, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay updated on the latest trends in IT support and service desk operations. This knowledge can help you demonstrate your enthusiasm for the field and your commitment to continuous learning during discussions.
✨Tip Number 4
Network with current or former employees of Neath Port Talbot County Borough Council. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
We think you need these skills to ace Junior Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Junior Service Desk Analyst position. Tailor your application to highlight relevant experiences and skills that match these requirements.
Craft a Compelling Cover Letter: Write a cover letter that is no more than two sides of A4, clearly explaining your interest in the role. Use specific examples from your experience to demonstrate how you meet the person specification outlined in the job description.
Highlight Relevant Qualifications: Ensure your CV includes your GCSEs and any equivalent qualifications, especially in English Language or Welsh and Mathematics. If you have relevant occupational experience, make sure to detail this as well.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a service desk role.
How to prepare for a job interview at Neath Port Talbot County Borough Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Junior Service Desk Analyst. Understand the key duties such as incident management, application support, and customer interaction. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding network, server, and desktop infrastructure. Highlight any relevant experience or projects that showcase your ability to troubleshoot and resolve issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific customer queries or technical problems. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the technologies used, or the company's approach to digital services. This shows your genuine interest in the position and helps you assess if it's the right fit for you.