Education Transport Officer

We are currently seeking a positive, proactive and well organised individual to join our team as an Education Transport Officer (ALN Focus). You will be joining the Education Transport Team at an exciting time, as we are undertaking a comprehensive review of our current services and provision to ensure we deliver the best possible outcomes for children and young people. This is a growing and forward‑thinking team where your ideas and contributions will shape how services are delivered in the future.

As an Education Transport Officer, you will be responsible for supporting the efficient day‑to‑day operation of education transport services, with a particular focus on ALN transport provision. You will lead on assessing the needs and eligibility of ALN service user applications and help ensure that learners receive appropriate and reliable travel assistance in line with policy and their individual needs.

Your daily routine will include:

• Reviewing and assessing learner travel assistance applications
• Liaising with schools, families and professional colleagues to coordinate support
• Providing advice and guidance on education transport processes
• Maintaining accurate data and records
• Supporting the handling of appeals and queries
• Contributing to ongoing service improvements within the team

We would welcome those with experience in the following roles: Education Transport Officer, ALN Officer, School Admissions or Attendance Officer, Passenger Transport Coordinator, Family Support Worker, or roles within education, local authority services or customer service environments where coordination and casework are key.

The Education Transport Team is a supportive, collaborative and forward‑thinking service that plays a vital role in helping children and young people access education every day. We are passionate about delivering a reliable, high quality travel service, particularly for learners with Additional Learning Needs, ensuring that every child has the opportunity to reach their full potential.

This is an exciting time to join us as we are currently reviewing and developing our services to make them more responsive, efficient and future focused. You will have the opportunity to be part of meaningful change, helping to shape how transport provision is delivered across the authority and influencing outcomes for families and schools.

We pride ourselves on being a friendly and inclusive team where ideas are welcomed and contributions are valued. Working with us means being part of a service that is committed to continuous improvement, professional development and making a real difference in the community.

Key skills required:

• Strong organisational and communication skills, with the ability to manage a varied workload
• Experience of working with children and young people, particularly those with Additional Learning Needs (ALN), or an understanding of their needs
• The ability to interpret and apply policies, procedures and guidance to real situations
• Experience of working collaboratively with a range of stakeholders, including schools, families and professionals
• Good administrative skills, with experience of maintaining accurate records and using data systems
• A proactive, positive approach with excellent problem solving skills

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected. Welsh Language skills are not desirable when appointed to the post. Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.

Benefits include:

• Generous holiday entitlement
• Employee Assistance Programme
• Local Government Pension Scheme with 15.3% employer contributions
• Discounted gym membership with Celtic Leisure
• Excellent development opportunities
• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.