At a Glance
- Tasks: Lead daily order fulfilment operations and resolve customer issues across EMEA.
- Company: Join Neat, a forward-thinking tech company revolutionising workplace connectivity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on creativity and innovation.
- Why this job: Make a real impact in a collaborative environment while shaping the future of work.
- Qualifications: Bachelor's degree and 3+ years in order management or supply chain.
The predicted salary is between 50000 - 65000 £ per year.
Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps. We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.
The Opportunity
- Oversee and actively run the day-to-day order fulfilment operations for EMEA and other regions as assigned.
- Day-to-day operations include customer service, processing of customer orders, logistics and delivery tracking, order support, and interaction with supply chain partners.
- Serve as the primary escalation point for all order-related issues across EMEA, driving timely resolution of complex customer, operational, and cross-functional challenges.
- Provide functional leadership, guidance, and best-practice support to the EMEA Order Management team.
- Lead regional order management initiatives, partnering with Sales, Supply Chain, Logistics, and Finance to improve order accuracy, fulfilment performance, and customer experience.
- Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.
- Investigates and resolves complex customer complaints including RMA's and reverse logistic issues.
- Adheres to company sales order processing guidelines and maintains accurate computer system input, invoice and report output, and system operation procedures.
- Assists in developing and monitoring operating goals and objectives.
- Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing.
Minimum Job Requirements
- Bachelor's degree or equivalent experience.
- 3+ years relevant order management experience.
- Based in The Netherlands or UK with full right to work.
Knowledge, Skills And Abilities Required
- Skill in the use of personal computers and related software applications.
- Prior order management / order fulfilment / supply chain experience.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of customer service standards and procedures.
- Ability to process computer data and to format and generate reports.
- Knowledge of procedures and documentation for the processing and placement of retail customer orders.
- Ability to analyze and solve problems including RMA's and reverse logistic issues.
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to make administrative/procedural decisions and judgments.
- Other duties as assigned by management.
Reports To
Director | Global Order Fulfilment
Senior Order Fulfillment Manager, EMEA employer: Neat
At Neat, we pride ourselves on being an exceptional employer that champions creativity and collaboration in a dynamic work environment. Our Oslo-based team enjoys a culture that values accountability and innovation, with ample opportunities for professional growth and development. By joining us as a Senior Order Fulfillment Manager, you will play a pivotal role in enhancing customer experiences across EMEA while working alongside passionate colleagues who are dedicated to redefining the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Order Fulfillment Manager, EMEA
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Neat and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Neat!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Neat keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Order Fulfillment Manager, EMEA
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Neat:This is your chance to really connect with the team at Neat. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Neat
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Neat.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Neat that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Neat. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
