Senior Business Systems Analyst

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.

The Opportunity

We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.

As a Senior Business Systems Analyst at Neat, you will optimize and enhance our Salesforce platform. We are seeking a proactive, solution-oriented individual to drive continuous improvement, design scalable solutions, and manage the platform's product roadmap. The Business Systems team brand consists of being Reliable, Adaptable, and Impactful; providing our stakeholders with exceptional service is at the core of everything we do, requiring passion for user management, timely support, training development, and user-centric solution design.

The ideal candidate will have a strong understanding of Salesforce, capable of quickly assessing our current technical setup, aligning it with business objectives, and identifying/implementing improvements. You must be adept at change management and governance, comfortable communicating, prioritizing, and managing all technical and business aspects of Salesforce projects. This varied, business-facing role requires excellent communication skills to liaise with all organizational levels, translate technical information, and clearly explain design options and their business impact.

Responsibilities

• Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permission sets, public groups, Organization-Wide Defaults (OWD), and sharing rules.
• Implement Salesforce configuration changes, including but not limited to: Workflow Rules, Process Builder, Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Oversee sandbox environment management and release processes.
• Identify and gather complex business requirements, translating them into best practice, scalable technical solutions with a relentless focus on exceptional user experience.
• Develop and maintain the platform roadmap, defining priorities in close collaboration with key stakeholders.
• Execute proactive data management strategies to improve Salesforce data quality, implementing data governance rules and automation as needed.
• Perform proactive system maintenance, including routine Security Reviews, managing Release Updates, conducting Health Checks, and utilizing Optimizer tools.
• Provide timely and effective user support by managing and resolving support tickets.
• Create and maintain comprehensive technical documentation for system design, configuration, and processes.

Requirements

• Certified Salesforce Administrator (ADM 201) certification is required; other relevant certifications strongly preferred.
• 5‑7 years of hands‑on Salesforce Administrator experience.
• Experience integrating Salesforce with other business systems, specifically NetSuite ERP.
• Bachelor's Degree in a relevant field or equivalent practical experience.
• Previous experience working in AGILE Scrum framework, strongly preferred.

Note

Work visa sponsorship will not be provided for this position.

Apply

Please submit an open application, as we are constantly looking for passionate people to join the Neat team.