At a Glance
- Tasks: Be a trusted advisor for clients, ensuring product implementation and user adoption.
- Company: Join Neat, a pioneering tech company transforming the meeting experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative team culture focused on creativity and personal development.
- Why this job: Make a real impact by enhancing customer experiences with innovative video technology.
- Qualifications: Strong relationship-building skills and a proactive, self-starting attitude.
The predicted salary is between 50000 - 70000 £ per year.
Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet and a range of compelling business apps.
We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.
The Opportunity: If you are up to a new challenge, excited to join a team on fire with one ultimate goal: customer first – then please reach out to us. We are delighted to welcome you onboard our spaceship.
We’re seeking an experienced Enterprise Customer Success Manager to work with our EMEA clients. You’ll have the freedom and responsibility to influence processes, set best practices, and define what exceptional service looks like for our customers—the “Neat” way that sets us apart. You must thrive as a true team player and be able to help us grow and evolve in line with market needs. The candidate we look for has excellent relationship building capabilities, is a fast learner & self-starter, takes initiative, works independently & is highly motivated.
Responsibilities
- Be a trusted advisor for your assigned base of Neat high-touch customers in terms of product implementation and user adoption.
- Develop & foster long-term relationships with the core stakeholders within the assigned account base.
- Plan & conduct a series of low-touch adoption initiatives to support your smaller customers in region.
- Plan & deliver onboarding & training for new customers.
- Coordinate & conduct regular check-ins to share best practices, provide use case examples for leveraging key product functionality and communicate new feature releases & enhancements.
- Scope out the possibility to build reference cases in collaboration with Neat Marketing.
- Facilitate roadmap walk throughs in collaboration with Neat Product Management.
- Closely manage & nurture accounts to identify opportunities, account health issues & eliminate risk factors.
- Collaborate closely with all relevant internal stakeholders such as Sales, Marketing, Technical Support and Product Management for optimal account support.
Interested? Apply today. Or if you know someone that you think would like this opportunity let us know.
Founded in 2019, Neat was created to make the meeting space the best it can be. We understand the meeting space better than anyone else and we pour all our energy into every last detail of what we do.
Enterprise Customer Success Manager - EMEA Adoption in London employer: Neat
At Neat, we pride ourselves on being an exceptional employer that champions creativity and collaboration in a hybrid work environment based in London. Our team-oriented culture encourages personal growth and innovation, offering employees the chance to influence processes and define customer success in a rapidly evolving tech landscape. With a commitment to employee well-being and a focus on meaningful connections, Neat is the perfect place for those looking to make a significant impact while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager - EMEA Adoption in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Neat on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Neat's products inside out. Show us how you can help customers adopt these tools effectively. The more you know, the more confident you'll feel!
✨Tip Number 3
Practice your relationship-building skills! Think of examples from your past experiences where you've successfully managed client relationships. We want to see how you can bring that 'Neat' touch to our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Enterprise Customer Success Manager - EMEA Adoption in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping our customers and being part of the Neat team. Share why you’re drawn to this position and what makes you a great fit.
Tailor Your CV:Make sure your CV is tailored to the Enterprise Customer Success Manager role. Highlight relevant experience and skills that align with our needs, like relationship building and customer support. We love seeing how your background can contribute to our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we aim to provide our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in joining our amazing team.
How to prepare for a job interview at Neat
✨Know Your Stuff
Before the interview, dive deep into Neat's products and services. Familiarise yourself with how their video devices work and how they integrate with platforms like Microsoft Teams and Zoom. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As an Enterprise Customer Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully developed long-term relationships with clients. Highlight how you’ve helped them achieve their goals and how you can bring that same approach to Neat.
✨Be Ready to Discuss Adoption Strategies
Think about how you would approach onboarding and training for new customers. Be prepared to share your ideas on low-touch adoption initiatives and how you would ensure users are getting the most out of Neat’s products. This shows that you’re proactive and ready to hit the ground running.
✨Collaborate and Communicate
Since the role involves working closely with various teams, be ready to discuss how you’ve collaborated with sales, marketing, or product management in the past. Share specific examples of how effective communication has led to successful outcomes, demonstrating that you can thrive in a collaborative environment.
