At a Glance
- Tasks: Optimise customer support operations using AI and data-driven insights.
- Company: Fast-growing consumer-focused business with a tech-driven culture.
- Benefits: Hybrid working, equity options, and up to 5 remote weeks per year.
- Other info: Exciting opportunity to work with AI and improve systems.
- Why this job: Shape the future of customer operations in a collaborative environment.
- Qualifications: Strong analytical skills and experience in customer support or CX operations.
The predicted salary is between 50000 - 60000 € per year.
A fast-growing consumer-focused business is looking for a highly data-driven CX Operations Manager to help optimise and scale customer support operations through AI-enabled tooling, automation and smarter workflows. This is a hands-on individual contributor role sitting within the Customer Experience function, working closely with Product, Engineering and GenAI teams to improve operational performance, tooling and customer experience through data-led decision making.
You’ll play a key role in evolving AI-powered support tooling, improving workflows and helping shape the future of customer operations within a collaborative, technology-driven environment.
What You'll Be Doing
- Optimising and improving AI/agentic customer support tooling and workflows
- Analysing customer and operational data to identify trends and improvement opportunities
- Building reports, dashboards and operational insights
- Working cross-functionally with Product, Engineering and Support teams
- Improving Help Centre content, automation quality and tooling effectiveness
- Acting as a key stakeholder across customer support tooling platforms
What We're Looking For
- Strong analytical and problem-solving skills with a highly data-oriented mindset
- Experience within Customer Support, CX Operations or Customer Experience environments
- Experience with tools such as Excel/Google Sheets, Looker, Tableau, Power BI or SQL
- Exposure to platforms such as Intercom, Zendesk, Dixa or similar CX tooling
- Interest in AI, automation and agentic tooling
- Someone proactive, curious and passionate about improving systems and processes
Additional Info
- Hybrid working – 3 days
- Up to 5 remote working weeks per year
- Equity included
- Collaborative environment with strong focus on AI and operational innovation
If you're excited by the future of AI-powered customer operations and enjoy solving operational problems through data and technology, we’d love to hear from you.
Customer Service Operations Manager in Slough employer: NearTech Search
Join a fast-growing consumer-focused business that champions innovation and collaboration in the realm of customer experience. As a Customer Service Operations Manager, you'll thrive in a dynamic environment that prioritises data-driven decision making and offers hybrid working options, including up to five remote weeks per year. With a strong emphasis on employee growth and equity participation, this role provides a unique opportunity to shape the future of AI-powered customer support while working alongside passionate teams dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer experience or operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytical prowess and problem-solving abilities. Use real examples from your past experiences to demonstrate how you've optimised processes or improved customer support.
✨Tip Number 3
Get familiar with the tools! Brush up on your knowledge of Excel, Looker, or any other relevant software mentioned in the job description. Being able to speak confidently about these tools during interviews will set you apart.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to reflect your passion for AI and customer experience, and let us know why you're excited about the role.
We think you need these skills to ace Customer Service Operations Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Operations Manager role. Highlight your analytical skills and any experience with AI or customer support tools, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about improving customer experience through data and technology. Share specific examples of how you've optimised processes in previous roles, and don’t forget to mention your interest in AI!
Showcase Your Data Skills:Since this role is highly data-driven, make sure to include any relevant experience with tools like Excel, Looker, or SQL. We want to see how you’ve used data to drive decisions and improve operations in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NearTech Search
✨Know Your Data
Make sure you brush up on your analytical skills before the interview. Be prepared to discuss how you've used data to drive decisions in previous roles, especially in customer support or CX operations. Familiarise yourself with tools like Excel, Looker, or Tableau, as you might be asked to demonstrate your proficiency.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've tackled operational challenges in customer service. Prepare to explain your thought process and the outcomes of your actions. This will show that you're not just data-driven but also a proactive problem solver who can improve systems and processes.
✨Understand AI and Automation
Since this role focuses on AI-enabled tooling, it’s crucial to express your interest and knowledge in this area. Research current trends in AI for customer support and be ready to discuss how you envision using these technologies to enhance customer experience and operational efficiency.
✨Collaborate and Communicate
This position requires working closely with various teams, so highlight your collaborative experiences. Prepare to discuss how you've successfully worked cross-functionally in the past, and be ready to share examples of how effective communication has led to improved outcomes in your previous roles.
