At a Glance
- Tasks: Optimise customer support operations using AI and data-driven insights.
- Company: Fast-growing consumer-focused business with a tech-driven culture.
- Benefits: Hybrid working, equity options, and up to 5 remote weeks per year.
- Other info: Collaborative environment focused on operational innovation and improvement.
- Why this job: Shape the future of customer operations while working with innovative AI tools.
- Qualifications: Strong analytical skills and experience in customer support or CX operations.
The predicted salary is between 50000 - 65000 € per year.
A fast-growing consumer-focused business is looking for a highly data-driven CX Operations Manager to help optimise and scale customer support operations through AI-enabled tooling, automation and smarter workflows. This is a hands-on individual contributor role sitting within the Customer Experience function, working closely with Product, Engineering and GenAI teams to improve operational performance, tooling and customer experience through data-led decision making. You’ll play a key role in evolving AI-powered support tooling, improving workflows and helping shape the future of customer operations within a collaborative, technology-driven environment.
What You'll Be Doing
- Optimising and improving AI/agentic customer support tooling and workflows
- Analysing customer and operational data to identify trends and improvement opportunities
- Building reports, dashboards and operational insights
- Working cross-functionally with Product, Engineering and Support teams
- Improving Help Centre content, automation quality and tooling effectiveness
- Acting as a key stakeholder across customer support tooling platforms
What We're Looking For
- Strong analytical and problem-solving skills with a highly data-oriented mindset
- Experience within Customer Support, CX Operations or Customer Experience environments
- Experience with tools such as Excel/Google Sheets, Looker, Tableau, Power BI or SQL
- Exposure to platforms such as Intercom, Zendesk, Dixa or similar CX tooling
- Interest in AI, automation and agentic tooling
- Someone proactive, curious and passionate about improving systems and processes
Additional Info
- Hybrid working – 3 days
- Up to 5 remote working weeks per year
- Equity included
- Collaborative environment with strong focus on AI and operational innovation
If you're excited by the future of AI-powered customer operations and enjoy solving operational problems through data and technology, we’d love to hear from you.
Customer Service Operations Manager in London employer: NearTech Search
Join a fast-growing consumer-focused business that champions innovation and collaboration in a technology-driven environment. As a Customer Service Operations Manager, you'll benefit from a hybrid working model, generous remote working options, and equity participation, all while playing a pivotal role in optimising AI-powered customer support operations. With a strong emphasis on employee growth and a culture that values data-led decision making, this is an excellent opportunity for those passionate about enhancing customer experience through cutting-edge solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer experience or operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your analytical prowess and problem-solving abilities. Use real examples from your past experiences to demonstrate how you've optimised processes or improved customer support.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of AI and automation tools. Be ready to discuss how you can leverage these technologies to enhance customer support operations. We want to see your passion for innovation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Service Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Operations Manager role. Highlight your analytical skills and any experience with AI or customer support tools, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about improving customer experience through data and technology. Share specific examples of how you've optimised processes in previous roles to show us what you can bring to the table.
Showcase Your Data Skills:Since we're looking for someone with a strong data-oriented mindset, make sure to mention any relevant tools you've used like Excel, Tableau, or SQL. We want to see how you've used data to drive decisions and improve operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at NearTech Search
✨Know Your Data
Since this role is all about being data-driven, make sure you brush up on your analytical skills. Be prepared to discuss how you've used data in past roles to improve customer support operations. Bring examples of reports or dashboards you've created and be ready to explain the insights you derived from them.
✨Familiarise with Tools
Get to know the tools mentioned in the job description, like Excel, Looker, or Zendesk. If you have experience with these platforms, be ready to share specific instances where you optimised workflows or improved processes using them. If you're not familiar with a tool, do a bit of research to understand its purpose and functionality.
✨Show Your Passion for AI
This position values a keen interest in AI and automation. Prepare to discuss any projects or experiences where you've engaged with AI technologies. Share your thoughts on how AI can enhance customer support and be ready to suggest innovative ideas that could benefit the company.
✨Collaborative Mindset
As you'll be working closely with various teams, highlight your collaborative experiences. Think of examples where you've successfully worked cross-functionally to solve problems or improve customer experiences. Emphasise your ability to communicate effectively with different stakeholders and how you can contribute to a technology-driven environment.
