VP, Customer Success, EMEA in London

Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That’s the real‑world impact we create every day at Neara. We build 3D physics‑enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We’re not just another tech company – we’re one of TIME’s 100 Most Influential Companies 2024. We’re making tangible differences in communities worldwide. Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We’ve built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognized. We’re excited to hire a VP of Customer Success in Europe to lead our growing team and client base from our local HQ in London.

In this role, you’ll tackle industry‑changing challenges and build influential client relationships while working closely with Sales, Deployment, Product, and Engineering to ensure customers receive maximum value from our platform. Driving value is central to this role. You will need to understand the critical challenges our clients face and translate them into concrete project outputs while directing delivery through your team. You will be responsible for strengthening client partnerships and increasing platform ROI, while overseeing the commercial growth of accounts.

What You Will Do

• Execute the Customer Success strategy for the EMEA region, ensuring alignment with global business objectives.
• Work closely with the sales team to lead the transition and execution of closed deals, ensuring a seamless experience for newly acquired clients from day one.
• Manage the Customer Success and Deployment teams to ensure client work is delivered on time, generating tremendous value, and that this value is articulated clearly to the client at every milestone.
• Manage and oversee a complex portfolio of projects across diverse utility clients, providing senior‑level guidance to your team of Customer Success and Deployment staff.
• Develop and maintain strong relationships across client organizations, from technical junior staff to C‑suite stakeholders.
• Own the regional retention and expansion targets, partnering with Sales to identify and close upsell opportunities.
• Build and refine the way we onboard, provide value, and measure ROI for complex utility clients.
• Act as the voice of our European customers for the Product and Engineering teams to influence the global roadmap.
• Lead, mentor, and grow a high‑performing team of Customer Success professionals and Deployment specialists, fostering a culture of technical excellence.

Who You Are

• 10+ years of professional experience, including 4–5+ years in a formal leadership capacity.
• You have a proven track record in senior roles such as VP of Customer Success, Head of Solutions, Implementations, Professional Services, or Strategic Account Management.
• A proven track record of hiring, training, and managing high‑performing teams of customer success professionals or technical delivery specialists.
• Experience working with electric utility companies or similar infrastructure‑heavy industries is highly valued.
• Prior experience in a fast‑paced, high‑growth technology company, where you’ve successfully navigated ambiguity and scaling challenges.
• You possess a high technical aptitude. Exposure to tools like SQL or Python is a significant plus.
• A self‑motivated thinker who can systematically break down complex technical or organizational challenges into practical solutions.
• Exceptional ability to translate technical concepts for diverse stakeholders, from engineers to C‑suite executives.
• Strong project management skills with experience handling complex implementations.
• Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian, etc).

What We Offer

• The opportunity to shape the culture and operational footprint of Neara’s European business as we scale our London‑based operations.
• A front‑row seat in the global energy transition, helping the world’s largest utilities mitigate critical risks, improve safety, and build more resilient infrastructure.
• Access to an industry‑changing, engineering‑grade 3D digital twin platform that is solving the toughest physical‑world challenges with sophisticated software.
• A collaborative, transparent, and ambitious team culture where your voice directly influences company strategy and regional expansion.

Neara values diversity, belonging, and equal employment opportunities. We encourage individuals from all backgrounds to apply.