At a Glance
- Tasks: Help customers succeed with our AI-powered platform and drive their business goals.
- Company: Join Iru, a fast-growing tech company backed by top investors.
- Benefits: Enjoy competitive salary, private healthcare, flexible work options, and wellness perks.
- Other info: Be part of a diverse team that values unique perspectives and career growth.
- Why this job: Make a real impact by transforming customer experiences and driving innovation.
- Qualifications: 1-3 years in customer-facing roles, preferably with SaaS products.
The predicted salary is between 60000 - 80000 € per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru’s unified, AI‑powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end‑user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross‑functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru’s mission to simplify and unify the modern enterprise IT and security experience.
Please note that this is a fully onsite position in our London office.
What You’ll Do
- Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises.
- Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers.
- Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals.
- Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
- Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
- Passionate about the customer experience and skilled in translating customer feedback into product requests.
- Work cross‑functionally with strategic and technical colleagues to accomplish customer goals.
- Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
What You’ll Bring
- 1‑3+ years of customer‑facing experience in a fast‑growing company; direct experience with SaaS products, solutions, or ecosystems.
- Experience maintaining ARR of 3M+ including contract values over 100K.
- Experience with support tools and platforms like HubSpot, Zendesk and JIRA.
- Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports.
- Excellent presentation, organizational, and communication skills (both written and verbal).
- Ability to partner effectively with C‑Suite, VP, and Director‑level contacts, along with day‑to‑day users of the software.
- Knowledge of SaaS post‑sale support motion.
Benefits & Perks
- Competitive salary.
- 100% private healthcare coverage reimbursement for individuals and dependents.
- HealthShield Cash Plan.
- Workplace Pension (employer 4% / employee 5% of gross salary).
- 20 days PTO.
- Flexibility to work from anywhere for up to 30 days per year.
- Iru Wellness Week the first week in July.
- Equity for full‑time employees.
- Lunch 5 days/week in office.
- Up to 16 weeks of paid leave for new parents.
- Paid Family and Medical Leave.
- Modern Health mental health benefits for individuals and dependents.
- Fertility benefits.
- Working Advantage employee discounts.
- Gym membership.
- Commuter benefits.
- Exciting opportunities for career growth.
We are excited to be serving a significant need for a fast‑growing market, and are proud of the high‑performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager, EMEA in London employer: Neara
Iru is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. With competitive salaries, comprehensive healthcare benefits, and exciting opportunities for career growth, Iru fosters an inclusive environment where employees are encouraged to share their unique perspectives and thrive in their roles. The company's commitment to innovation and collaboration ensures that every team member can contribute meaningfully to the success of both customers and the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iru on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. Familiarise yourself with their AI-powered security solutions and think about how you can help customers achieve success. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers via chat, email, and video calls, make sure you can convey your thoughts clearly and confidently. Role-play with a friend or record yourself to see where you can improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Iru. Let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager, EMEA in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've made a positive impact in previous roles, especially in customer-facing positions.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience with SaaS products and customer success strategies. We want to see how your skills align with what we do at Iru!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your communication style, which is super important for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Neara
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to demonstrate deep product knowledge. Familiarise yourself with Iru's platform and its features. Be ready to discuss how these can solve customer pain points and drive ROI.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with customers in the past, whether through chat, email, or video calls. Highlight your ability to adapt your communication style to different audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to drive customer success or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Customer Experience
Iru values a strong customer experience. Be prepared to share your thoughts on what makes a great customer journey and how you would enhance it. Show your enthusiasm for helping customers achieve their goals with the platform.
