At a Glance
- Tasks: Lead global training initiatives to onboard and upskill teams efficiently.
- Company: Join Cover Genius, a fast-growing insurtech with a diverse, global team.
- Benefits: Enjoy flexible work, employee stock options, and a culture of giving back.
- Other info: Be part of a mission-driven team that values diversity and inclusivity.
- Why this job: Make a real impact by developing innovative training systems in a dynamic environment.
- Qualifications: 7+ years in operations or training, with a focus on data-driven solutions.
The predicted salary is between 70000 - 90000 £ per year.
Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, Intuit, Uber, Ryanair, Turkish Airlines, and others. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
We are looking for our Global Training Enablement Lead to build the systems and tools that onboard, upskill, and certify our global team quickly and efficiently. You will manage the global training roadmap to ensure our enablement strategy matches our growth goals. Your goal is to get new hires productive faster and keep performance high across all global hubs.
What You'll Do:
- Training System Development: Partner directly with Insurance and Claims teams to develop and maintain the "Master Curriculum" for all insurance verticals.
- Build machine-readable frameworks: Develop technical plans and write operational and procedural guides needed for insurance workflows.
- Onboarding & Simulations: Build a scalable onboarding system using simulation environments to test new hires and existing agents on complex, real-world claims.
- Omni-Channel Content & Knowledge Strategy: Establish and govern a single, verified source of truth that integrates across our operational ecosystem.
- QA & Complaints Improvements: Partner with the Quality Assurance, Fraud and Complaints teams to turn operational data into a strategic feedback loop.
- Scheduling & Capacity: Partner with the Workforce Management lead to define onboarding and continuous training windows within the global schedule.
- Internal & Partner Enablement Strategy: Support external partner onboarding by building and deploying standardized training programs.
- Team Leadership & Scale: Hire, develop, and retain a high-performing Enablement organization.
What We're Looking For:
- Systems Engineering Mindset: Focus on building systems that allow the company to scale efficiently.
- Operational Grit: 7+ years of experience in operations or training, ideally within Fintech or Insurtech.
- Adaptability: Ability to work with insurance experts to break down technical products into clear programs.
- Data Analysis: Comfortable with metrics and use them to find the root cause of performance issues.
- Problem Solving: Look for creative solutions to operational challenges.
- Self-Directed Builder: Proactive builder with the curiosity to prototype a training engine or workflow.
Why Cover Genius?
- Flexible Work Environment - Our teams are hybrid.
- Employee Stock Options - We reward our people with ownership for their contribution.
- Work with like-minded people who are passionate about both the work we're doing and giving back.
- Social Initiatives - Our CG Gives programs enable us all to become philanthropists.
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination or harassment due to any legally protected status.
Global Training Enablement Lead employer: Neara
Cover Genius is an exceptional employer that fosters a flexible and inclusive work environment, allowing employees to thrive in a hybrid setting while contributing to meaningful social initiatives through our CG Gives programme. With a strong focus on employee growth, we offer stock options and the opportunity to work alongside passionate individuals dedicated to innovation in the insurtech space. Our commitment to diversity and continuous improvement ensures that every team member can make a significant impact from day one.
