At a Glance
- Tasks: Lead fraud prevention strategies and design automated detection systems to protect our global operations.
- Company: Join Cover Genius, a fast-growing insurtech with a diverse and inclusive culture.
- Benefits: Enjoy flexible work hours, employee stock options, and opportunities for social impact.
- Other info: Be part of a dynamic team that values diversity and promotes social initiatives.
- Why this job: Make a real difference in fraud prevention while working with cutting-edge technology.
- Qualifications: 10+ years in fraud strategy or claims risk management, with a product mindset.
The predicted salary is between 80000 - 100000 £ per year.
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, Uber, Ryanair, Turkish Airlines, and many others. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
About the Role
Cover Genius is strengthening its fraud prevention to support continued global growth. As the Global Fraud Lead, you will design and scale a fraud detection and investigation system that protects our loss ratio through automation. Your goal is to transition the company from manual investigations to a technical, automated model. You will improve our current technology to ensure it can handle rapid scaling across all business verticals.
You will be responsible for the logic behind our fraud detection: defining how we identify fraud patterns and managing the confidence scores that drive automated decisions.
What You'll Do:
- Architect the Fraud Taxonomy: Treat the fraud engine as a core product. You will define the key fraud indicators as a "Source of Truth" for fraud patterns across EMEA, AMER, and APAC.
- Optimize the Machine Learning Feedback Loop: Manage the product feedback loop and provide expert confirmation needed to train and optimize our tooling over time.
- Govern "Human-in-the-Loop" Confidence Scores: Define the confidence score thresholds that determine when a claim is processed in a fully automated way vs. when it is escalated for human review.
- Execute Rigorous Fraud Auditing: Establish a high-frequency audit cadence, conducting weekly post-payment audits and mandatory pre-payment audits for large loss claims.
- Lead the Hybrid Labor & SIU Strategy: Design and manage a high-leverage labor model, overseeing scalable BPO partners and leading an elite internal Fraud Operations Team.
- Global Compliance: Ensure every data-driven fraud denial and automated decision is compliant with regulatory standards.
- Build fraud reporting systems: Analyze global fraud trends to create clear, actionable risk reports.
What We're Looking For:
- 10+ Years of Leadership: Significant experience in fraud strategy, SIU leadership, or claims risk management within a high-growth fintech or insurtech environment.
- Product-Mindset: Experience treating fraud controls as technical features and engineering requirements.
- Scale Mastery: Proven track record of managing fraud operations through rapid growth phases.
- Insurance Technicality: Deep understanding of how fraud manifests specifically in Travel, Logistics, Retail, and Mobility.
- Regulatory Sophistication: Knowledge of global insurance regulatory frameworks and experience managing "audit-ready" fraud operations.
Benefits:
- Flexible Work Environment – Our teams are hybrid.
- Employee Stock Options – We reward our people with ownership for their contribution.
- Social Initiatives – Cover Genius promotes diversity and inclusivity.
