At a Glance
- Tasks: Help customers succeed with our AI-powered platform and drive their business goals.
- Company: Join Iru, a fast-growing tech company backed by top investors.
- Benefits: Enjoy competitive salary, private healthcare, flexible work options, and wellness perks.
- Other info: Be part of a diverse team that values unique perspectives and career growth.
- Why this job: Make a real impact by transforming customer experiences and driving innovation.
- Qualifications: 1-3 years in customer-facing roles, preferably with SaaS products.
The predicted salary is between 60000 - 80000 € per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru’s unified, AI‑powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end‑user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross‑functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru’s mission to simplify and unify the modern enterprise IT and security experience.
Please note that this is a fully onsite position in our London office.
What You’ll Do
- Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises.
- Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers.
- Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals.
- Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
- Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
- Passionate about the customer experience and skilled in translating customer feedback into product requests.
- Work cross‑functionally with strategic and technical colleagues to accomplish customer goals.
- Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
What You’ll Bring
- 1‑3+ years of customer‑facing experience in a fast‑growing company; direct experience with SaaS products, solutions, or ecosystems.
- Experience maintaining ARR of 3M+ including contract values over 100K.
- Experience with support tools and platforms like HubSpot, Zendesk and JIRA.
- Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports.
- Excellent presentation, organizational, and communication skills (both written and verbal).
- Ability to partner effectively with C‑Suite, VP, and Director‑level contacts, along with day‑to‑day users of the software.
- Knowledge of SaaS post‑sale support motion.
Benefits & Perks
- Competitive salary.
- 100% private healthcare coverage reimbursement for individuals and dependents.
- HealthShield Cash Plan.
- Workplace Pension (employer 4% / employee 5% of gross salary).
- 20 days PTO.
- Flexibility to work from anywhere for up to 30 days per year.
- Iru Wellness Week the first week in July.
- Equity for full‑time employees.
- Lunch 5 days/week in office.
- Up to 16 weeks of paid leave for new parents.
- Paid Family and Medical Leave.
- Modern Health mental health benefits for individuals and dependents.
- Fertility benefits.
- Working Advantage employee discounts.
- Gym membership.
- Commuter benefits.
- Exciting opportunities for career growth.
We are excited to be serving a significant need for a fast‑growing market, and are proud of the high‑performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager, EMEA employer: Neara
Iru is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets inclusivity. With competitive salaries, comprehensive healthcare benefits, and a strong focus on employee growth, Iru empowers its team members to thrive both personally and professionally. The company's commitment to fostering a diverse culture and providing exciting career opportunities makes it an ideal place for those seeking meaningful and rewarding employment in the fast-paced tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iru on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. Familiarise yourself with their AI-powered security solutions and think about how you can help customers achieve success. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers via chat, email, and video calls, make sure you can convey your thoughts clearly and confidently. Role-play with a friend or record yourself to see where you can improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Iru. Let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience with SaaS products and how you've driven customer success in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be communicating with customers via chat, email, and video calls, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Customer-Centric Approach:We love candidates who are passionate about the customer experience! Share examples of how you've gone above and beyond to ensure customer satisfaction and success in your past roles. This will show us that you're a great fit for our team.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that your application gets to the right people quickly. Plus, it’s the best way to stay updated on your application status. We can't wait to hear from you!
How to prepare for a job interview at Neara
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to demonstrate deep product knowledge. Make sure you understand Iru's platform and its features thoroughly. Familiarise yourself with how it integrates identity & access, endpoint security, and compliance automation. This will help you answer questions confidently and show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with customers in the past, whether through chat, email, or video calls. Highlight your ability to tailor your communication style to different audiences, from C-suite executives to end-users, as this will be crucial for driving customer success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer management strategies. Think about past experiences where you've driven ROI, retention, or expansion for customers. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your consultative approach.
✨Demonstrate Your Passion for Customer Experience
Iru values a strong customer experience, so be prepared to discuss what that means to you. Share your thoughts on how to translate customer feedback into actionable insights and improvements. Showing genuine enthusiasm for helping customers succeed will resonate well with the interviewers and align with Iru's mission.
