At a Glance
- Tasks: Ensure fast and accurate payment processing while managing client communications.
- Company: Join Lorum, a pioneer in rebuilding global payment infrastructure.
- Benefits: Flexible working, private healthcare, wellness days, and employee stock ownership.
- Other info: Dynamic team environment with opportunities for travel and volunteering.
- Why this job: Be part of an ambitious project transforming the future of finance.
- Qualifications: 2-5 years in payments or banking operations with strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
About Lorum
Lorum Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
Rebuilding clearing from the ground up
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
About the role
Role purpose
The Client Services Operations Team plays a pivotal role in ensuring that we can keep our promise of delivering a premium service to our clients. This team ensures that payments get processed as fast as we have promised and will remove all road blocks on that way. The analyst is responsible for the fast, accurate, and compliant handling of partner-bank Requests for Information (RFIs) and the necessary communication with the client. It will also serve as the main contact point to the client for any operational requests or from the client for payment investigation requests. This role directly protects customer experience, prevents transaction delays, and safeguards revenue realization.
Key Responsibilities
- Case Management
- Monitor Salesforce Email-to-Case queue in real time
- Triage and categorize incoming RFIs
- Investigate transaction and documentation issues
- Draft accurate and compliant responses
- Close cases with structured documentation
- Communicate with clients and obtain additional information that is needed to unblock payments
- Payment Processing & Investigations
- Investigate failed, delayed, rejected, or missing payments including SWIFT, wire transfers, and cross-border payments.
- Track payment flows through internal systems and banking networks to determine the root cause of issues.
- Take full ownership of resolving payment discrepancies, coordinating with correspondent banks, clearing houses, and internal operations teams as needed.
- Handle payment recalls, amendments, and trace requests.
- Review transaction records to ensure accuracy and compliance with internal policies.
- Quality & Compliance
- Help to create and refine global playbook and SOPs
- Ensure complete and accurate documentation
- Protect cross-border data handling requirements
- Participate in QA reviews
- Collaboration
- Coordinate with Compliance, Commercial, Finance, Product, and Operations
- Share improvement opportunities
Ideal candidate
Must-Haves
- 2–5 years in payments, banking operations, or financial services operations
- Experience handling time-sensitive casework
- Familiarity with ticketing or case management systems, especially Salesforce
Skills
- The ability to critically evaluate an issue and responses
- High standards in your own work: the definition of done is not to push something out, but to respond to a challenge in the best way possible
- Strong prioritization under time pressure
- Structured problem-solving
- Clear written communication
- High attention to detail
- Risk awareness mindset
Behavioral Traits
- Calm under pressure
- Ownership mentality
- Process-oriented
- Team-oriented in follow-the-sun environment
Benefits
- Opportunity to travel (if applicable)
- Flexible vacation policy
- Private Healthcare
- Employee stock ownership (ESOP)
- Flexible working and autonomy
- Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
- Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.
Client Services Operations Analyst employer: Neara
At Lorum, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our flexible working policies, wellness days, and opportunities for travel, ensuring that our team members not only thrive professionally but also maintain a healthy work-life balance. Join us in reshaping the future of global finance while enjoying the benefits of private healthcare and an employee stock ownership plan.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your answers, making you more confident when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Services Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Operations Analyst role. Highlight your experience in payments and banking operations, and show us how your skills align with our mission at Lorum.
Showcase Your Problem-Solving Skills:We love candidates who can think critically and tackle challenges head-on. Use specific examples from your past experiences to demonstrate how you've resolved issues in a fast-paced environment.
Be Clear and Concise:When writing your application, clarity is key! Make sure your communication is straightforward and free of jargon. We want to see your attention to detail and your ability to convey information effectively.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status.
How to prepare for a job interview at Neara
✨Know Your Stuff
Make sure you understand the ins and outs of payments and banking operations. Brush up on your knowledge of case management systems like Salesforce, as well as the specific challenges faced in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved time-sensitive issues or payment discrepancies. Highlight your structured problem-solving approach and how you prioritised tasks under pressure. This will demonstrate your ownership mentality and ability to handle challenges effectively.
✨Communicate Clearly
Since clear written communication is key in this role, practice articulating your thoughts concisely. You might be asked to explain complex concepts or processes, so being able to communicate clearly will set you apart. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Teamwork
This position requires collaboration across various departments, so be ready to discuss your experiences working in team-oriented environments. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to the Client Services Operations Team.
